As a customer service professional with 10+ years of experience, I excel in addressing technical issues, managing escalations, and building positive relationships with end-users. I am a top-tier support professional with a proven ability to respond quickly and efficiently to end-user inquiries and manage ticket support systems for both on-site and remote IT infrastructures. Additionally, as a Salesforce Certified Associate, I possess a stable understanding of the Salesforce platform and its capabilities, making me a valuable addition to any team. In my free time, I am passionate about Sim Racing and am dedicated to continuously improving my skills to stay ahead of the curve in an ever-evolving industry.