Cass Information Systems is hiring a
Remote Client Account Representative I

  

 FUNCTION JOIN OUR PASSIONATE AND INNOVATIVE TEAM AT TOUCHPOINT SOFTWARE!

At TouchPoint Software, we believe in the power of technology to transform how churches connect with their communities and fulfill their visions. Our user-friendly and mobile-first software solutions have been designed with love and care, empowering church leaders to simplify operations and focus on what truly matters – their congregations. 

FUNCTION: The Client Account Representative is accountable for supporting the daily activities related to the processing of assigned client accounts. The individual in this position is responsible for responding timely to internal and external requests in an effort to identify process improvements and facilitate solutions.  

 

PRINCIPAL RESPONSIBILITIES AND DUTIES: 

 

1. Independently processes and responds to routine questions, processing issues, and requests according to company defined procedures. 

2. Thoroughly analyzes issues and requests and clearly communicates them verbally and in writing using company approved methods and tools. 

3. Makes customers and their needs the primary focus of one’s actions by developing and sustaining productive customer relationships. 

4. Ensures application of best practices through consistent evaluation of key metrics, independently driving process improvement efforts to advance account standing. 

5. Acts as a positive representative of the company, both internally and externally, in accordance with written principles of the organization without direction or oversight from management. 

6. Keeps account manager or superior informed of significant issues on a timely basis. 

7. Seeks guidance from the appropriate account manager or supervisor on significant non-routine issues. 

8. Possess a thorough understanding and ability to explain and promote our web-based services. 

9. Other duties as assigned. 

SKILLS AND ABILITIES REQUIRED: 

 

1. Well-developed organizational skills with consistent time management in order to handle multiple tasks simultaneously. 

2. Maintains stable performance under pressure or opposition. 

3. Proficient in Microsoft Office suite with focus on Excel (pivot tables/VLookups). 

MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED: 

 

1. A general level of knowledge acquired through completion of a bachelor's degree in business administration or a related field or equivalent experience. 

2. 1-2 years of customer relations experience in a technical service environment.

WHY WORK WITH US?

Awesome Work Environment: We're not your average team; we're a group of passionate individuals who know how to have a good time while making a positive impact. 

Innovation at Heart: We thrive on pushing boundaries and leading the way in technological advancements for churches. Join us as we explore new horizons! 

Customer-Centric: We go above and beyond to serve our partner churches, providing exceptional customer service that exceeds expectations. 

Serving a Greater Purpose: As a subsidiary of Cass, we are committed to simplifying the lives of church staff and lay leaders, ultimately making a difference in the world. 

If you are looking for more than just a job and want to be part of a team that combines its dedication to serving the church with a passion for innovation, then come join us at TouchPoint Software. Together, we'll create a brighter future for churches and their communities. 

To learn more about us, please visit www.TouchPointSoftware.com