<div><strong>Join Tithe.ly, We're on a Mission</strong></div><div><strong>We're a tech company that puts the Church first,</strong> and we currently service more than 37,000 churches all over the world. Tithe.ly is on a mission to see the local church have the financial stability and resources needed to build the Kingdom of God, and so we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a little bit easier.&nbsp;</div><div><br></div><div><strong>Customer Support Advocate</strong></div><div><strong>We are continuously seeking talented professionals to join our team in Customer Support. </strong>Providing an excellent experience for our customers, your primary responsibility will be delivering answers to customer inquiries and helping troubleshoot various issues for a segment of Tithe.ly’s product suite by knowing the ins and outs of our product and having a solution-oriented mindset.</div><div><br></div><div><strong>While we are not always hiring for this particular role, we are always accepting applications. </strong>Whenever a role does become available, our team will reach out to the resumes that best fit our job description and needs.&nbsp;</div><div><br><strong>Primary Responsibilities of the Role</strong></div><ul><li>Offer customer solutions though email, chat, and phone services</li><li>Train and help customers adapt to new software and updates that get pushed out frequently</li><li>Track issues/bugs that the customers are experiencing and communicate accordingly</li><li>Help brainstorm and create better and more efficient/concrete processes for the team</li><li>Other duties and special projects as assigned</li></ul><div><br><strong>A Successful Candidate Will&nbsp;</strong></div><ul><li><strong>Communicate Effectively</strong> by attentively listening to others and adjusting to fit your audience.</li><li>Be <strong>Action Oriented </strong>and step up to handle tough situations.</li><li>Have<strong> Interpersonal Savvy</strong> therefore, relating openly and comfortably with diverse groups of people.</li><li>Be a<strong> Nimble Learne</strong>r who learns quickly when facing new situations.</li><li>Be <strong>Tech Savvy </strong>by readily learning and adopting new technologies.</li></ul><div><br><strong>Technical Qualifications</strong></div><div><strong><br>Required:&nbsp;</strong></div><ul><li>Be passionate about serving our customers by providing best in class customer interactions through clear, thoughtful and efficient responses&nbsp;</li><li>Comfortable with technology and software services</li><li>Excellent written/verbal communication skills</li><li>Positive and upbeat personality</li><li>Empathetic and patient with customers</li><li>Ability to manage yourself in a fully remote environment</li><li>Detail oriented and organized</li><li>A willingness to learn and adapt quickly to new updates/changes</li><li>Highly competent/comfortable with technology and web-based software’s</li><li>Able to write in explanatory and procedural styles for multiple audiences</li></ul><div><strong><br>Office Requirements:&nbsp;</strong></div><ul><li>We are a fully distributed team (100% remote) with travel required 1-2 times per year</li><li>A stable work environment with designated workspace and access to high-speed internet. We will provide all necessary equipment</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time</li></ul><div><br></div><div><em>We are currently hiring candidates in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA</em></div><div><br></div><div><em>Hourly Pay Range: $20-$25/hour</em></div>

Customer Support Advocate

<div><strong>About Differential</strong></div><div>Differential is growing! Yep, it turns out clients like us :) Our team of designers, developers, jokesters, and all around good folk needs more firepower. We’re proudly headquartered in Cincinnati, OH, but our team spans across the country. In addition to only choosing the best group of people to work around, we are also very picky about the types of clients we’ll work with. In line with our mission to rapidly unlock value for good people with meaningful ideas, we partner with forward-thinking corporate pioneers and innovators to revolutionize their organizations from the inside out and bring great digital products to life. This translates to a diverse range of products like transforming retail with Adidas, helping Lexmark innovate cross-industry, streamlining the sales process with Big Ass Fans, to multi-platform mobile apps for large audiences with Crossroads Church.</div><div><br></div><div>We hire great, trustworthy people so that we can optimize for a free &amp; flexible culture.</div><div><br></div><div><strong>Job Description</strong></div><div>We are looking for an innovative and driven professional to join our growing team, committed to ensuring customer success. You will be working with customers, guiding them through the onboarding process, addressing their questions, and building strong, trustworthy relationships. You’ll spearhead the adoption of our products, managing both client and internal resources to ensure smooth implementations. Collaborating closely with team members, you’ll ensure long-term success for our clients and act as their main point of contact for strategic expertise. Your ability to create an impactful onboarding experience will be essential to enhancing the overall customer experience.<br><br></div><div>You will focus on our Apollos line of business, a technology and content platform for the Church that equips people to develop healthy spiritual habits and stay better connected to their church community digitally. You will become an expert in guiding technology and strategy that impact churches all over with hundreds of thousands of followers using our products.<br><br></div><div>At Differential, we design, develop, support, and commercialize great digital products. Our process aims to create original digital products and services that innovate and reshape companies and organizations.<br><br></div><div>Above all, we are focused on finding someone that we love to work with. Culture to us isn’t a ping pong table in the breakroom or some words we put up on the wall. It’s embedded in our DNA and starts with our hiring process. Regardless of your prior experience, we want to consider passionate people for this position.<br><br></div><div>Our mission statement, core values, benefits and more can be found at handbook.differential.com.<br><br></div><div><strong>Job requirements</strong></div><div><br><strong>What you can expect to do:</strong></div><ul><li>Lead the customer onboarding process and ensure successful integrations that create user value and are delivered timely</li><li>Help mentor customers to do things more efficiently and successfully with our products</li><li>Ensure new customers have a positive onboarding experience into the Apollos ecosystem</li><li>Exercise your great project management skill while showing empathy for users and critical problem solving skills</li><li>Understand and anticipate customer needs and goals in order to provide recommendations on how to best utilize product capabilities and maximize value for the customer</li><li>Manage stakeholder expectations externally and internally with proactive updates</li><li>Manage a team to ensure the quality of the work is in line with the Apollos standard as well as timely delivery</li></ul><div><strong><br>What we’re after:</strong></div><ul><li>Passion for building authentic human relationships with clients.</li><li>Demonstrated ability to rely on an iterative process to maintain momentum on projects. In other words - our work is never going to be perfect, and we expect you to be able to prioritize what matters most now so we can iterate. Continuous improvement is our superpower.</li><li>Technical knowledge or specific experience with digital products/software is desired, but not required.</li><li>Interest and curiosity for learning about digital products and how they work.</li><li>A seasoned professional with deep knowledge of the Church market and a knack for providing outstanding support.</li><li>Experience with helping people use technology-based digital products or platforms in a Church setting.</li><li>Strong ability to manage multiple projects, priorities and deadlines while carefully curating client relationships.</li><li>A compassionate leader with experience in helping Churches adopt new technology</li><li>Demonstrated ability to communicate effectively and tactfully, making sure the integrity of the project is aligned with client expectations</li></ul><div><strong><br>Differential employees are those who:</strong></div><ul><li>Communicate effectively with teammates</li><li>Are self-motivated</li><li>Learn quickly and relentlessly</li><li>Are curious about technology and the impact it can make on the world</li><li>Enjoy taking ownership and responsibility for their work</li><li>Enjoy collaborating with others on solving meaningful problems</li></ul><div><br></div><div>Candidates must be based in the United States and be available during standard business hours for both client and team meetings. Specific times vary based on client-specific timezone preferences. There is flexibility in working hours, but there is an expectation to be able to regularly attend client and team meetings and the willingness and ability to travel to client locations when necessary.</div><div><br></div><div>Differential is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.<br><br></div><div>​​As part of our commitment to maintaining a legal and compliant workforce, we participate in the E-Verify program.</div>

Customer Success Specialist

<div><strong>About Aplos</strong>:<br>Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more.<br><br>Aplos made the Inc. 600 list in 2018, making it one of the fastest growing companies in the U.S. Our innovative team continues to push the envelope with new software features, industry vertical exploration, and marketing strategies every quarter.<br><br>With a leadership team made up of start-up pioneers, Silicon Valley veterans, and serial entrepreneurs; Aplos is charging full steam ahead as a leading brand in the nonprofit SaaS market.<br><br>Enough about us for now. It’s time to talk about you!<br><br><strong>The Role</strong>:<br><strong>Overview</strong>: At Aplos, excellent customer service is a critical element of our success. In this role, you will<br>be a key part of the Aplos team; working directly with our church and nonprofit customers. You will help each organization reach their goals by providing efficient and effective solutions so that they can be successful with using the Aplos platform. Customer Support representatives work directly with customers to provide product information, answer questions, and troubleshoot problems in an efficient manner.<br><br><strong>In this role, you will</strong>:<br>1. <strong>Customer Assistance</strong>: Provide courteous, prompt, and knowledgeable assistance to customers via various communication channels, including phone, email, chat, and social media.<br>2. <strong>Product Expertise</strong>: Develop an in-depth understanding of our software products to effectively troubleshoot issues, answer inquiries, and guide customers through usage and best practices.<br>3. <strong>Issue Resolution</strong>: Diagnose and resolve customer issues in a timely and efficient manner, escalating complex cases to senior support as needed.<br>4. <strong>Documentation</strong>: Maintain accurate records of customer interactions, including issues, resolutions, and&nbsp; follow-up actions, using our support ticketing system.<br>5. <strong>Product Feedback</strong>: Gather customer feedback and insights to provide valuable input to our product development teams, helping to enhance our software offerings.<br>6. <strong>Training and Resources</strong>: Assist in creating and updating customer support documentation, FAQs, and knowledge base articles to empower customers to find answers independently.<br>7. <strong>Quality Assurance</strong>: Participate in quality assurance and testing activities to identify and report software bugs and usability issues.<br>8. <strong>Customer Advocacy</strong>: Advocate for customers' needs and requirements within the organization, ensuring their voices are heard in product improvements and development.<br><br><strong>Qualifications and Skills</strong>:<br>We believe that no one meets 100% of the listed qualifications. We are less concerned about whether you’ve done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team of practitioners driven by creativity, curiosity, and a goal to change the world. If you feel like you meet most of the following, we encourage you to apply.</div><ul><li>High school diploma or equivalent.</li><li>Previous experience in customer support, preferably in a software or technology-related field.</li><li>Strong problem-solving skills with the ability to think critically and adapt to various customer situations.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathy and patience in dealing with customer inquiries and concerns.</li><li>Familiarity with helpdesk and CRM software is a plus.</li><li>A passion for technology and a desire to stay updated on industry trends.</li><li>Willingness to work flexible hours, including evenings and weekends if necessary.</li></ul><div><br><strong>Compensation</strong></div><ul><li>Compensation: $15 - $18/hour, contingent on experience</li></ul><div><br><strong>Benefits</strong></div><ul><li>Medical, dental and vision healthcare coverage</li><li>Generous PTO plan, Paid parental leave, and WFH reimbursements</li><li>Career progression and mentorship programs for career advancement</li><li>Flexible hours</li><li>Employer-paid life insurance</li><li>FSA and HSA enrollment options</li><li>Contribution match to all 401k plans</li><li>Free Employee-Assistance Programs regarding legal advice, financial management, mental health, and more!</li></ul><div><br><strong>Location</strong><br><strong>Primary Office Location</strong>: 487 W. Shaw | Fresno, CA 93704<br><strong>Remote Work Option</strong>: Yes<br><br>Aplos Software takes a Flex First approach to work environments. This means that our team members can choose to work from our Fresno office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment.<br><br>Remote Candidates in the following states are preferred: California, Colorado, Georgia, Idaho, Maryland, Massachusetts, Montana, Minnesota, Nevada, South Carolina, Tennessee, Texas, Virginia, and Washington.<br><br><strong>Aplos’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity<br></strong>Aplos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

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