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Intulse is hiring a
Client Service Representative

📍 Lancaster, PA

Intulse is looking for the right person to join our client service team and work alongside other amazing people serving our clients. We want to hire people who are going to be an amazing complement to our culture and team, that’s why we look for more than just the necessary skills to do a job but also for the personality and character that your new teammates will enjoy being around and that you’ll love spending time with as well. We are focused on providing world-class technology solutions that make it easier for our clients to accomplish their missions. We work in a fast-paced, team-oriented environment where we build, sell, implement and support communication solutions for our clients. If you share this passion and have the talent to join our team then we look forward to hearing from you!

Salary
$54,746 - $62,886 per year

Character Requirements
  • Responsibility: Innate desire to do more than what is expected
  • Thoroughness: Work with efficiency, completeness, and within reasonable timeframes
  • Dependability: Fulfillment of expectations without excessive oversight
  • Determination: Persistence to complete goals in spite of external influences
  • Flexibility: Willingness to adapt to the needs of multiple departments and respond to direction and vision of teammates
Responsibilities
  • Triage, gather and analyze client issues and determine the best way to resolve problems.
  • Respond to client requests via phone and helpdesk software
  • Have a deep understanding of our system's capabilities so you can combine our features in new and creative ways to create the communication experiences that our clients desire
Schedule Requirements
  • This position will work from 11:00 AM to 8:00 PM (eastern time) Monday through Friday
  • This position comes with a 10% shift differential pay bump
Required Skills
  • Ability to communicate clearly with clients and peers
  • Effective listener
  • Ability to be patient and remain calm even in stressful client situations
  • Enjoys and is energized by interaction with others
  • Technology background or strong personal interest in technology
  • Strong work ethic and with personal time management
  • Ability to critically think through, troubleshoot, and resolve problems
  • Ability to learn quickly in a self-directed environment with minimal supervision
  • Technical coursework or 1+ years in a technical support environment is not a requirement but is a huge bonus
Benefits
  • Profit sharing
  • Healthcare options
  • 401K retirement plan with generous company matching
  • Generous PTO
  • Weekly company provided lunches
  • Work from home flexibility
CUSTOMER SUPPORTCOMMUNICATIONTECHNICAL SUPPORT
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💵 Salary: $54,746 - $62,886
📍 Location: Lancaster, PA
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