Servant Keeper is hiring a
Remote Billing Specialist

What This Role is All About Is this the right seat for you?
Our Billing Specialists are responsible for providing exceptional customer service, by phone and email, to
our customers. The Billing Specialist will assist customers to update billing subscriptions and account
records, and address questions or concerns in a helpful and professional manner. This position deals
front line with customers and must always represent the company and our customer service philosophy
with the utmost integrity.

This position is part-time 20 hours per week, TU-TH 11am-5:30pm.

Responsibilities
• Manage billing subscriptions
• Correspond with customers about the details of billing subscriptions/plans
• Keep accurate account records
• Assist the Sales department with processing sales
• Verify daily sales, order product
• Recover subscriptions through the collection and churn process

Requirements:
• Extremely detail oriented
• Excellent verbal and written communication skills
• Must be results-oriented, creative, energetic, and possess a strong phone presence
• Ability to work independently and solve problems
• Excellent organizational skills
• Ability to multi-task, prioritize, and manage time effectively
• Is familiar with basic computer operations, Microsoft Windows & Office applications
• Maintain a positive professional attitude when interacting with customers and co-workers

What SK is All About Are you the right person for our team?
Servant Keeper’s passion is to multiply ministry impact by being the most involved technology partner
for our churches and nonprofits. We reduce the administrative burden for the leaders of faith-based and
mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and
connecting with their members.

We are growth-minded with a big vision to be actively serving 40,000 ministries by 2033. We aim to be
the go-to church management software and payments solution for small & medium-sized churches and
nonprofits. Our flagship church management product has tailor-built features that address the most
critical needs for these organizations with best-in-class customer service.

Our core values are having a servant heart, exercising grit to get more done with less, never being
satisfied with the status quo, engaging in our community, and doing what you say you are going to do.
Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for
serving ministries and embody the core values articulated above.