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Chmeetings LogoChmeetings

Chmeetings is hiring a
Remote Senior Customer Success Specialist

RemoteFull-time

Skillset

bilingualCommunication
Your Priorities
  • Communicate directly with customers via live chat/Zoom Meetings/phone/Email and tickets.
  • Facilitate interactive webinars with customers to engage, educate, and address their needs.
  • Craft and deliver excellent written/verbal communication that provides clarity and assistance to various customer software needs.
  • Demo the software to customers speaking English & Arabic.
  • Teach and advise customers on the use of software products.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Troubleshoot through obstacles with customers by providing clear and/or alternative solutions leading to their end goals.
  • Track and report unintended software functioning through a process of replicating behaviors, documenting, and presenting to product/engineering teams for fixes.
  • Adapt and learn to be an expert quickly as new software and updates get pushed out frequently.
  • Brainstorm, create and help implement better and more efficient and effective processes for the team.

Job Requirements
  • Fluency in English is a MUST.
  • Preference for candidates fluent in French or Spanish.
  • Two to five years of experience in communications, account management, or customer success.
  • Prior experience in an English-Speaking customer support role of at least 6 months is preferable.
  • Strong handling skills and active listening.
  • Positive and empathetic attitude with persuasive speaking skills.

Working Hours
  • Daily Schedule: 3:00 PM - 12:00 AM (including 1-hour break).
  • Weekly Hours: 40 hours per week.
  • Working Days: Monday through Friday.
  • Weekends: Saturday and Sunday.

Benefits

  • Remote Work
  • Medical Insurance
  • Life Insurance
CUSTOMER SUPPORTREMOTEBILINGUALCOMMUNICATION
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Chmeetings

ChMeetings was launched in 2018 and brought to you by Jios Apps Inc, a software company based in the USA. Our team cares about helping churches and...

Location: Remote
Type: Full-time

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