Chmeetings is hiring a
Remote Senior Customer Success Specialist

📍 Remote

Your Priorities

Communicate directly with customers via live chat/Zoom Meetings/phone/Email and tickets.
Facilitate interactive webinars with customers to engage, educate, and address their needs.
Craft and deliver excellent written/verbal communication that provides clarity and assistance to various customer software needs.
Demo the software to customers speaking English & Arabic.
Teach and advise customers on the use of software products.
Provide accurate, valid, and complete information by using the right methods/tools.
Troubleshoot through obstacles with customers by providing clear and/or alternative solutions leading to their end goals.
Track and report unintended software functioning through a process of replicating behaviors, documenting, and presenting to product/engineering teams for fixes.
Adapt and learn to be an expert quickly as new software and updates get pushed out frequently.
Brainstorm, create and help implement better and more efficient and effective processes for the team.

Job Requirements

Fluency in English is a MUST.
Preference for candidates fluent in French or Spanish.
Two to five years of experience in communications, account management, or customer success.
Prior experience in an English-Speaking customer support role of at least 6 months is preferable.
Strong handling skills and active listening.
Positive and empathetic attitude with persuasive speaking skills.

Working Hours

Chmeetings is hiring aRemote Senior Customer Success Specialist

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