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International Justice Mission is hiring a
Remote Technical Delivery Manager, Salesforce

📍 Remote

Who We Are
International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. 

The Need
For 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Technical Delivery Manager, Salesforce to manage the delivery of work aligned to the Salesforce platform, ranging from operational support, key enterprise systems and potential project agile boards.

The Technical Delivery Manager, Salesforce will partner closely with product owners/leads, solution architects and leadership to ensure efficient execution of team deliverables, facilitating the Scrum/Agile ceremonies and cadences and providing oversight and escalation where and when necessary to drive progress. This role will have supervisory responsibility of a team of Analysts and Vendor Support Staff that make up the core delivery and support team for the Salesforce platform.

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Global Director, Salesforce and is only available for candidates with the right to work in the US.

Responsibilities:
Leadership and Management
  • Coaching and Mentoring of staff to ensure Agile awareness, analyst and support best practices in alignment to department, business customers and organizational strategies.
  • Promote IJM practices of spiritual formation.
  • Supervisory oversight including annual review processes for reporting team.
  • Advocating for the personal and professional growth of the team.

Documentation, Reporting & Data Management
  • Requirements review using Agile ceremonies such as backlog grooming and sprint planning.
  • Oversee appropriate completion of Design recommendations as assigned in sprint planning.
  • Ensure System Configuration aligned to scrum team assigned stories.
  • Ensure Deployment activities assigned to scrum team within sprint and planned release cycles.
  • Ensure Knowledge Transfer, Support and Maintenance Rollout Plan with product owners, project managers and key stakeholders.
  • Report on key support KPIs, identifying opportunities along with Product Owners for system enhancements, as well as root cause resolution of high-recurrence issues.
  • Coordinate with Budget Owners to ensure delivery efforts, including vendor staffing arrangements, align to plan.

Training and Development
  • Onboarding of new Sprint team members.
  • Technical documentation library updated as assigned in sprint cycle.

Strategy & Knowledge Development & Implementation
  • Sprint team and leadership briefings.
  • Backlog management, partnering closely with Product Owners/Managers.
  • Delivery of planned sprint stories.
  • Scoping documentation and estimate delivery aligned to analysis or design stories.

Networking & Partnership
  • Vendor and platform review and recommendation.
  • System health and upgrade plan.
  • Inform and manage external development vendors, especially vendor support team responsible for tier 1 and 2 support activities.
  • Maintain positive working relationship with Product Owners, GTS Leadership, Project Managers and key business stakeholders.

Communication
  • Salesforce deployment and upgrade communications, including intake, development progress and deployment status.
  • Critical issue escalation and management.
  • Sprint communications to core team members and stakeholders.

General Tasks
  • Participate in IJM’s community of spiritual formation.

Qualifications: 
Education & Experience
  • Bachelor’s degree or any equivalent combination of education, experience and certification.
  • 7-10 years of professional work experience.
  • 5+ years of work experience in SDLC, preferably using Agile methodology.
  • 3+ years supervisory experience.
  • Experience with Salesforce Platform development, Salesforce Admin or higher certification preferred.
  • Scrum Master certification preferred.

Technical Competencies
  • Outstanding communication, facilitation, negotiation, and coaching skills leveraged within the Agile/Scrum framework.
  • Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices.
  • Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques.
  • Planning and problem solving with product owner(s) and delivery teams.

Non-Technical Competencies
  • Demonstrated ability to conceptualize, analyze and explain complex and abstract problems.
  • Demonstrated ability to manage multiple or competing priorities and work in a fast-paced environment.
  • Demonstrated ability to manage cross-cultural relationships.
  • Demonstrated ability to lead peers and direct reports in completion of assigned user stories and related activities.
  • Demonstrated ability to establish and nurture strong working relationships with key stakeholders.

Critical Qualities:
  • Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;
  • Self-starter with strong initiative; 
  • Disciplined with priorities;
  • Strong interpersonal skills and self-awareness;
  • Exceptional verbal and written communication;
  • Flexible, collaborative and eager to support others;
  • Effective team player who fosters collaborative environment; and
  • Adept at creative problem solving.

Application Process: 
Upload Resume, Cover Letter & Statement of Faith* in one PDF document.

What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

What does IJM have to offer?
  • Comprehensive Medical/Dental/Vision benefits
  • Monthly commuter and parking benefits in the DC metro area
  • Retirement benefit options
  • Paid leave starting at 23 days
  • 12 holidays (plus early release the day prior)
  • Daily, quarterly, and annual community spiritual formation
  • Robust staff care resources

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.

At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.
IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.
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📍 Location: Remote
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