Focus on the Family is hiring a
Sr Manager Marketing Operations

📍 Colorado Springs, CO - Hybrid

👤 Role Type: Full-time

The Sr. Mgr., Marketing Operations position exists to provide application expertise for marketing workflow, corporate asset management, and data segmentation. This position provides leadership for ministry-wide Information Stewardship efforts and works with vendors to optimize systems and processes for internal clients.

This position qualifies for a hiring bonus.

Essential Duties/Responsibilities:

Develops and recommends marketing application strategy, direction, and solutions in partnership with the Executive Director, Constituent Services and the CMO
Develops staff in their areas of focus, especially Salesforce and Marketing Cloud
Works closely with other departments throughout the ministry, especially Marketing, Fundraising, and Publishing
Partners with FOF IT Senior Management to define and implement systems database integrations
Provides advanced client troubleshooting skills, and, if necessary, interfaces with FOF IT and applications technical services to solve technical problems (application failure, system errors reported by users, etc.)
Manages vendor relationships
Works with the analysts to design training strategies identify the best ways to deliver training

Marketing Workflow and Asset Management:

Acts as application owner of the Productivity Management system, allowing for high volume marketing activity and client transparency throughout the organization
Identifies optimum design elements for productivity management by working with the management and staff of Marketing, CRM Communications, Donor Relations, Data Services, and external marketing and fundraising agency personnel as well as other key stakeholders in the ministry
Ensures end user satisfaction and collaborates with users to recommend marketing solutions and enhancements. Retains marketing technology best practice trends and translates that knowledge to the ministry’s marketing needs
Establishes analytical reporting processes for both Productivity Management and Asset Management
Directly supervises the analyst, and architect, to ensure support of ministry marketing activities

Data Segmentation:

Acts as application owner that supports the email, mobile push, social and SMS functionality for ministry digital marketing efforts
Develops and recommends marketing application strategy, direction, and solutions in partnership with the Executive Director, Constituent Services and the CMO
Directly supervises the Manager, Audience Data Segmentation and team responsible for all audience segmentations for donor, marketing, and ministry campaign efforts
Manages the uses of SSMS and Salesforce/Marketing Cloud for data segmentation; designs development plans for each member of the team to attain determined levels of competency in Salesforce/Marketing Cloud within agreed-upon timelines

Other Duties/Responsibilities:

Performs all other duties as assigned

Managerial Breadth/Scope of Job:

Manages the Data Services Manager, MRM Administrator, Source Code Administrator and DAM Administrator

Working Environment/Physical Requirements:

This position is eligible for a hybrid work schedule following the completion of the initial training period
Fast-paced office environment with frequently changing priorities and a high level of interruptions

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

Lives with integrity derived from Biblical values and demonstrates standards of conduct that meet or exceed company and/or legal requirements
Strong client focus
Ability to handle stress associated with changing priorities and multiple tasks
Team-oriented
Service oriented and responsive
Results oriented, self-motivated, and committed
Detail oriented and systematic

Knowledge/Experience:

Bachelor’s Degree in Business-related major or equivalent experience
7-10 years of experience in marketing applications and marketing business processes
3-5 years of experience with Salesforce/Marketing Cloud
Working knowledge of Focus on the Family’s mission, values, and objectives
Working knowledge of entire creative and media production processes
Computer proficiency in a variety of Microsoft Office Tools (Excel, Word, Access, PowerPoint, Visio, Project, and SharePoint)
Knowledge of SQL databases, SQL database queries, and Crystal Reports software is desirable

Skills, Abilities, and Special Talents/Gifts:

Client-focused
Strong attention to detail
Excellent organizational skills
Ability to adjust quickly to meet a goal and/or changing circumstances (changed work schedules, customer needs, or strategic direction)
Exceptional analytical ability with logical thought processes
Can work well under time pressure, ability to manage numerous and sometimes conflicting objectives, projects, and/or activities at the same time
Strong planning and time management skills
Very good oral and written communication and facilitation skills
Ability to work with limited supervision
Ability to supervise, manage, and lead several direct reports
Ability to lead and/or participate effectively on a team and work with other teams within the ministry
Ability to work effectively at all levels of the organization, from individual contributor all the way to executive level
Ability to manage projects effectively by establishing a learning environment and philosophy that facilitates successful outcomes
Demonstrates a commitment to continually developing skills, competencies, and maturity

Pay Range: $83,196 to $95,157/Yr

Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Job Details

Pay Type

Salary