<div>Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more. Aplos made the Inc. 600 list in 2018, making it one of the fastest growing companies in the U.S. Our innovative team continues to push the envelope with new software features, industry vertical exploration, and marketing strategies every quarter. With a leadership team made up of start-up pioneers, Silicon Valley veterans, and serial entrepreneurs; Aplos is charging full steam ahead as a leading brand in the nonprofit SaaS market.</div>

<div>About Aplos: Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more. Aplos made the Inc. 600 list in 2018, making it one of the fastest growing companies in the U.S. Our innovative team continues to push the envelope with new software features, industry vertical exploration, and marketing strategies every quarter. With a leadership team made up of start-up pioneers, Silicon Valley veterans, and serial entrepreneurs; Aplos is charging full steam ahead as a leading brand in the nonprofit SaaS market. Enough about us for now. It’s time to talk about you! The Role: Overview: At Aplos, excellent customer service is a critical element of our success. In this role, you will be a key part of the Aplos team; working directly with our church and nonprofit customers. You will help each organization reach their goals by providing efficient and effective solutions so that they can be successful with using the Aplos platform. Customer Support representatives work directly with customers to provide product information, answer questions, and troubleshoot problems in an efficient manner. In this role, you will: 1. Customer Assistance: Provide courteous, prompt, and knowledgeable assistance to customers via various communication channels, including phone, email, chat, and social media. 2. Product Expertise: Develop an in-depth understanding of our software products to effectively troubleshoot issues, answer inquiries, and guide customers through usage and best practices. 3. Issue Resolution: Diagnose and resolve customer issues in a timely and efficient manner, escalating complex cases to senior support as needed. 4. Documentation: Maintain accurate records of customer interactions, including issues, resolutions, and&nbsp; follow-up actions, using our support ticketing system. 5. Product Feedback: Gather customer feedback and insights to provide valuable input to our product development teams, helping to enhance our software offerings. 6. Training and Resources: Assist in creating and updating customer support documentation, FAQs, and knowledge base articles to empower customers to find answers independently. 7. Quality Assurance: Participate in quality assurance and testing activities to identify and report software bugs and usability issues. 8. Customer Advocacy: Advocate for customers' needs and requirements within the organization, ensuring their voices are heard in product improvements and development. Qualifications and Skills: We believe that no one meets 100% of the listed qualifications. We are less concerned about whether you’ve done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team of practitioners driven by creativity, curiosity, and a goal to change the world. If you feel like you meet most of the following, we encourage you to apply.</div><ul><li>High school diploma or equivalent.</li><li>Previous experience in customer support, preferably in a software or technology-related field.</li><li>Strong problem-solving skills with the ability to think critically and adapt to various customer situations.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathy and patience in dealing with customer inquiries and concerns.</li><li>Familiarity with helpdesk and CRM software is a plus.</li><li>A passion for technology and a desire to stay updated on industry trends.</li><li>Willingness to work flexible hours, including evenings and weekends if necessary.</li></ul><div> Compensation</div><ul><li>Compensation: $15 - $18/hour, contingent on experience</li></ul><div> Benefits</div><ul><li>Medical, dental and vision healthcare coverage</li><li>Generous PTO plan, Paid parental leave, and WFH reimbursements</li><li>Career progression and mentorship programs for career advancement</li><li>Flexible hours</li><li>Employer-paid life insurance</li><li>FSA and HSA enrollment options</li><li>Contribution match to all 401k plans</li><li>Free Employee-Assistance Programs regarding legal advice, financial management, mental health, and more!</li></ul><div> Location Primary Office Location: 487 W. Shaw | Fresno, CA 93704 Remote Work Option: Yes Aplos Software takes a Flex First approach to work environments. This means that our team members can choose to work from our Fresno office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. Remote Candidates in the following states are preferred: California, Colorado, Georgia, Idaho, Maryland, Massachusetts, Montana, Minnesota, Nevada, South Carolina, Tennessee, Texas, Virginia, and Washington. Aplos’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity Aplos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

Customer Support Representative

<div>What Do We Do Aplos is the leading provider of nonprofit and church management software, serving over 40,000 organizations since our inception in 2009. Our all-inclusive platform offers a built-in fund accounting system, dynamic CRM, fundraising and giving tools, online donations and payment processing, integrated payroll, email marketing, website builder, and much more. Our leadership team includes start-up pioneers, Silicon Valley veterans, and serial entrepreneurs, making Aplos a driving force in the nonprofit SaaS market. Our vision is to bring powerful technology to every nonprofit in the world. We are in a growth phase and are seeking driven individuals passionate about innovation and customer success. Join us and help us continue to shape the future of nonprofit technology. Your Impact on our Mission As the Senior Product Manager, you will champion the needs of developers and customers alike to develop the roadmap, vision, and priorities for Aplos’s ecosystem. We are looking for someone who has spent several years in SaaS Product Management focusing on developer products and integrations. You will drive measurable impact by enabling a thriving ecosystem of tools and integrations to allow Aplos to plug-n-play with other services within our customers environment. Using qualitative and quantitative insights, you will define and deliver innovative developer-facing products, including tools to build, test, debug, and monitor the health of the integrations. You will work alongside sales, marketing, and other product teams and collaborate with our SaaS partners to deliver engaging integrated experiences for end users. You will also work with engineering and operational stakeholders to ensure the developer platform is easy to learn, easy to use, and is well documented. Your day to day is…</div><ul><li>Lead the strategy and roadmap for the Aplos developer platform and partner integrations</li><li>Apply your understanding of developer and business audiences to drive a rich and thriving ecosystem of integrations, as well as customer adoption of those solutions.</li><li>Understand market and customer needs by closely working with Partners, Customers, User Research, Analytics, and Marketing</li><li>Define and continuously monitor, measure and report on key business and customer metrics</li><li>Prioritize opportunities, define requirements and execute cross-functionally (Engineering, Design, Analytics, Pricing, Legal, Sales, Marketing, etc.) to take features from concept to launch</li></ul><div> You’ll be successful in this role if you have…</div><ul><li>8+ years of experience in Product Management, ideally in Developer Platform and/or Enterprise space</li><li>4+ years of B2B product experience in building technical products, APIs, sign-up onboarding, integrations, developer platform, etc.</li><li>Technical savviness. Can manifest in different ways: a computer science undergraduate degree, hands-on software engineering experience, or experiences building sophisticated software products side by side with engineers.</li><li>Attention to detail. The ability to obsess over every single part of the delivery process, anywhere in the world</li><li>Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions, so they don't become our users problems</li><li>Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to demonstrate this data to make decisions without getting stuck in analysis paralysis</li><li>Excellent customer presence and ability to communicate with executives</li></ul><div> Location: Remote with the possibility of becoming a hybrid position out of our office in Vancouver, BC. Aplos’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity Aplos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

Senior Product Manager - Integrations & Partner Ecosystem

<div>Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a built-in fund accounting system, dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, integrated payroll, email marketing, website builder, and much more. Aplos made the Inc. 600 list in 2018, making it one of the fastest growing companies in the U.S. Our innovative team continues to push the envelope with new software features, industry vertical exploration, and marketing strategies. With a leadership team made up of start-up pioneers, Silicon Valley veterans, and serial entrepreneurs; Aplos is charging ahead as a leading brand in the nonprofit SaaS market. Enough about us for now. It’s time to talk about you! Position: Support Representative Overview: At Aplos, excellent customer service is a critical element of our success. In this role, you will be a key part of the Aplos team; working directly with our church and nonprofit customers. You will help each organization reach their goals by providing efficient and effective solutions so that they can be successful with using the Aplos platform. Customer Support representatives work directly with customers to provide product information, answer questions, and troubleshoot problems in an efficient manner. Hours: Full-time Compensation &amp; Benefits:</div><ul><li>Compensation: $15 - $18/hour, contingent on experience</li><li>Health, Dental and Vision Insurance</li><li>Paid Holidays</li><li>Paid Time Off</li><li>Retirement Plan</li><li>And more!</li></ul><div> </div><div>Primary Office Location: Fresno, California Remote Work Option: Yes Responsibilities:</div><ul><li>Provide efficient customer support via telephone, email, and online modes of communication</li><li>Resolve customer’s issue by identifying problems, researching answers, and guiding customer through appropriate processes</li><li>Educate and orientate customer on functionality of the software</li><li>Work well with partnering companies to resolve support requests</li></ul><div> Qualifications:</div><ul><li>Use of proper phone etiquette</li><li>Ability to speak and write clearly and accurately</li><li>Demonstrated proficiency in typing and grammar</li><li>Effective listening skills</li><li>Strong problem-solving skills</li><li>Willingness to work well with other team members</li><li>Multi-tasking capabilities</li><li>Computer proficiency required</li><li>General knowledge of Microsoft Excel</li></ul>

<div>Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more. Aplos made the Inc. 600 list in 2018, making it one of the fastest growing companies in the U.S. Our innovative team continues to push the envelope with new software features, industry vertical exploration, and marketing strategies every quarter. With a leadership team made up of start-up pioneers, Silicon Valley veterans, and serial entrepreneurs; Aplos is charging full steam ahead as a leading brand in the nonprofit SaaS market. Enough about us for now. It’s time to talk about you! The Role: Marketing Manager We’re looking for a talented Marketing Manager to manage programs, creative, and content. We welcome those who thrive in an entrepreneurial environment and those who are innovative self-starters. Responsibilities:</div><ul><li>Plan and implement marketing strategies including brand initiatives, tactical execution of marketing campaigns, and communications.</li><li>Create content each month to drive leads, subscribers, awareness for our target audiences across multiple channels.</li><li>Oversee and report success metrics on all marketing campaigns including emails, newsletters, blog content, and partner content.</li><li>Manage, create, and produce various types of content such as ebooks, whitepapers, infographics, guides, how-tos, blogs, video shorts, webinars, etc.</li><li>Manage and drive social media strategy and content calendar</li><li>Implement and promote brand strategy and communicate the right messaging to attract prospective customers and retain existing ones.</li><li>Update senior leadership on the progress of marketing activities and reporting on the results of campaigns</li><li>Produce sales enablement tools for outbound and inbound sales</li><li>Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure</li></ul><div> Qualifications and Skills: We believe that no one meets 100% of the listed qualifications. We are less concerned about whether you’ve done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team of practitioners driven by creativity, curiosity, and a goal to change the world. If you feel like you meet most of the following, we encourage you to apply.</div><ul><li>5+ years of relevant experience in marketing programs management for a SaaS company</li><li>Experience producing content for multi-channel platforms</li><li>Experience analyzing data and ability to measure and report on outbound materials and campaigns</li><li>Excellent grammar and spelling skills</li><li>Strong interpersonal and communication skills</li><li>Critical thinker and problem solver</li><li>Team oriented and a collaborative work ethic</li><li>Knowledge of principles, practices, and techniques of best in class marketing strategies</li></ul><div> </div><div>Compensation and Benefits:</div><ul><li>Compensation Range: $70-100k salary, commiserate on experience</li><li>Medical, dental and vision healthcare coverage</li><li>Generous PTO, Paid parental leave, and WFH reimbursements</li><li>Tech career progression and mentorship programs for career advancement</li><li>Employer-paid life insurance</li><li>Free Employee-Assistance Programs pertaining to legal advice, financial management, mental health resources, and more!</li></ul><div> Location: Remote Position</div>

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