<div>Sixteen years ago, our co-founders worked at a church in full-time ministry.<strong> </strong>Together they shared the overwhelming task of preparing for weekend worship services—scheduling volunteers, getting teams their sheet music and CDs before rehearsals, organizing the service plan, timing, and more. <br><br>When they couldn’t find another tool to help with their planning, they created their own—a product we now call Services.<strong>&nbsp; </strong>As the company grew, we learned from our customers about the needs of other ministries in the church. We realized there were other spaces in the church, besides the worship department, that could use software built just for them. In response, we expanded our vision, grew our team, created new products, and started becoming the full church management software company we are today.</div>

<div><strong>About Planning Center</strong></div><div>Planning Center, established in 2006, has grown to support over 80,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.<br><br></div><div>Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather quarterly at our main office in Carlsbad, CA, fostering our work relationships.<br><br></div><div><strong><br>About the Work</strong></div><div>At Planning Center, our Technical Writer ensures our customers are well-informed and empowered. You will create and maintain comprehensive knowledge base documentation that encourages and educates customers on how to use our products effectively. You will work closely with the Product team to learn about new or updated features and the Support team to determine opportunities to improve content based on customer feedback. Your ability to translate how our products work into clear, engaging content sets our customers up for success!</div><div><br></div><div>You’ll be a member of the Documentation team at Planning Center, which is part of our larger Customer Education and Engagement department. Your peers will be our full-time Content Editor, Documentarians (support agents who write part-time), and Video Producers, all of whom create training resources for our customers. You will report to our Head of Customer Education and Engagement.</div><div><br></div><h3>Responsibilities</h3><div><strong>Content Creation, Maintenance, and Improvement</strong></div><ul><li>Identify and create documentation projects based on product cycles, feature updates, and collaborative initiatives.</li><li>Write accessible content that turns technical product details into engaging, customer-friendly guidance.</li><li>Evaluate existing documentation to identify gaps and make necessary updates.</li><li>Assist in developing a comprehensive documentation strategy, focusing on high-level and detailed writing tasks.</li><li>Help refine the team’s content standards.</li><li>Utilize project management skills for routine work and significant projects, such as helpdesk redesigns.</li><li>Investigate and rectify customer-reported errors.</li></ul><div><br><strong>Collaboration and Mentorship</strong></div><ul><li>Communicate effectively with stakeholders such as Product and Support teams.<ul><li>Work with Documentarians (our part-time support writers) to understand customer needs and integrate use cases into writing.</li><li>Work closely with Product and Support Specialists to determine documentation needs for product releases.</li></ul></li><li>Mentor and guide documentarians to ensure content meets reader needs and adheres to style standards.</li><li>Collaborate with the Editor and Head of Customer Education and Engagement to improve the style guide, team processes, and content standards.</li></ul><div><br><strong>Problem Solving and Analysis</strong></div><ul><li>Identify problems and propose solutions, or solve them creatively and effectively within the scope of team strategic objectives.</li><li>Analyze data and insights to create new approaches or improve our existing tools.</li></ul><h3><br>Qualifications</h3><ul><li>Minimum of 3 years of technical writing experience.</li><li>Prior experience with documentation management and software. At Planning Center, we use:<ul><li>Asana</li><li>Notion</li><li>Paligo</li><li>Zendesk</li></ul></li><li>Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, concise writing.</li><li>Strong research skills to gather technical information and insights from subject matter experts in both Product and Support.</li><li>Strong time management skills to balance and prioritize tasks efficiently.</li><li>Ability to work independently and collaboratively in an asynchronous, remote team environment.</li><li>Experience mentoring or a willingness to mentor junior writers.</li><li><em>Bonus, but not required: an understanding or familiarity with Planning Center products.</em></li></ul><h3><br>What We Hope to See From You</h3><div><strong>Comprehension and Time Management</strong></div><ul><li>Willingness to dig into each product to document the customer experience accurately.</li><li>Ability to balance and prioritize tasks efficiently to meet deadlines.</li><li>Commitment to delivering quality work on time <em>(this responsibility will be shared between you and the Content Editor across our multiple products).</em></li></ul><div><br><strong>Communication and Relationship Building</strong></div><ul><li>A high value of teamwork and willingness to engage with humility, embodying and strengthening our Docs team culture.</li><li>Acting ambassador for our team, furthering our cross-collaboration while protecting team boundaries and standards.</li><li>Clear communication of needs to subject matter experts and provide clear guidance to Documentarians.</li><li>Writing is easy to read! You communicate in a fun and accessible way!</li></ul><div><br><strong>Creativity and Big-Picture Thinking</strong></div><ul><li>Creative approach and big-picture thinking regarding content and project management.</li><li>Provides empowering and supportive mentorship while maintaining the integrity of the documentation.</li></ul><h3><br>Who We Look For</h3><div>The best fits for any role on Planning Center team are people embodying our <strong>Core Values:</strong></div><div><br></div><ul><li>&nbsp;<strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li>&nbsp;<strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li>&nbsp;<strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li>&nbsp;<strong>Focus on Customer Impact -</strong> We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.</li><li>&nbsp;<strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div><br></div><div>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.</div><div><br></div><h3><strong>The Hiring Process</strong></h3><div>During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.</div><div><br></div><div>The teammates you may encounter along the way:</div><div><br></div><ul><li>Employees from the Customer Education &amp; Engagement Team, as well as our Marketing Team</li><li>The Customer Education &amp; Engagement manager you'll report to</li><li>The VP of Customer Experience</li></ul><div><br></div><div><strong>Applications will be accepted until 9AM PST on August 26th, 2024. We aim to make a final decision by no later than 3PM PST on September 11th, 2024, with a starting date of October 1st.</strong></div><div><br></div><div>Below is an outline of the steps in our hiring process.</div><div><br></div><ul><li><strong>Step One: Apply with a resume and cover letter that details your relevant experience, explains why you’re a great fit for this role, and answers the following prompts. Feel free to be yourself! We want to see how you write when there are no rules:</strong><br><br>One of our values at Planning Center is to <strong>Do Your Best Work.</strong> Describe a time you were especially proud of the work you did. How would that translate to your role at Planning Center?<br><br>With so many options out there for task management, how do you personally like to stay organized and on-task?<br><br><strong>***</strong> Provide us with a link to a piece you’ve written that you find engaging and accessible. We'd like to see how you write when you have to follow rules, too!<br><br><em>(A word of caution for those using AI cover letters: When compared to the hundreds of other candidates who did the exact same thing, it becomes painfully obvious who took the AI first draft. If you're going to use these tools, we ask that you use them well. Please give our recruiter something a bit more human to read.)<br></em>&nbsp;</li><li><strong>Step Two</strong>: If chosen to move forward, we'll send you a homework assignment to complete and submit for evaluation</li><li><strong>Step Three</strong>: You'll have an interview with the Head of Customer Education &amp; Engagement and several other team members&nbsp;</li><li><strong>Step Four</strong>: Pending all goes well, we'll extend an offer</li></ul><div><br></div><div><strong>Benefits</strong></div><div>We love our team. It’s one of the <a href="https://www.planningcenter.com/about">core pillars</a> we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find <a href="https://www.planningcenter.com/careers">all our benefits here</a>.</div><div><strong><br>Get paid:</strong> We pay in the top 10% of the New York City rates no matter where you live, contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend. The annual salary range for this position is $68,000 – $106,000.</div><div><strong><br>Be healthy:</strong> Generous paid sick time and vacation time, $200 a month for physical fitness and mental health, 95% medical &amp; 100% dental premium health coverage.</div><div><strong><br>Get out:</strong> Paid Fridays off in the summer, every other Friday off the rest of the year, a month-long sabbatical every five years, one week off between Christmas &amp; New Year, one week off a year to serve with a non-profit, and two weeks paid vacation a year increasing to three over time.</div><div>The pay range for this role is:</div><div><br>68,000 - 106,000 USD per year (Remote - United States)</div>

Technical Writer

<div><strong>About Planning Center</strong></div><div>Planning Center, established in 2006, has grown to support over 80,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.<br><br></div><div>Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather quarterly at our main office in Carlsbad, CA, fostering our work relationships.<br><br></div><div><strong>About the Work</strong></div><div>Planning Center is seeking a highly skilled and experienced Android Developer to join our team. This role focuses on developing and maintaining high-quality applications for Android devices, ensuring a seamless user experience for our customers. The ideal candidate will have extensive experience in Android development, with a deep understanding of Java and Kotlin, and a proven track record of building large-scale mobile applications with a significant user base.</div><div><br></div><div><strong>Responsibilities</strong></div><ul><li>Lead the maintenance and expansion of our flagship Android products</li><li>Design and build new features from start to finish, refine existing ones, and keep things running smoothly</li><li>Ensure the security of our customers' data</li><li>Turn feature ideas into solid technical plans and implement them with small, well-tested GitHub pull requests</li><li>Mentor and collaborate with your designer and developer teammates</li><li>Dive into code reviews to ensure we’re all learning and producing top-notch code</li><li>Get your code ready for builds and releases on Google Play and the Amazon Appstore</li><li>Continuously improve our tools for automated application build and release</li><li>Stay updated with the latest Android features and figure out how they can make our apps even better</li><li>Investigate and fix bugs reported by our awesome support team</li><li>Use tools like Firebase Crashlytics and Android Studio to diagnose and resolve errors</li><li>Join in on book and code clubs to keep growing and learning together</li><li>Work closely with a friendly, collaborative development team to reach our goals and deliver fantastic products</li></ul><div><br><strong>Who We Look For</strong></div><div>The best fits for any role on the Planning Center team are people embodying our <strong>Core Values:</strong></div><div><br></div><ul><li>&nbsp;<strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li>&nbsp;<strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li>&nbsp;<strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li>&nbsp;<strong>Focus on Customer Impact -</strong> We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.</li><li>&nbsp;<strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div><br></div><div>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.</div><div><br></div><div><strong>The Hiring Process</strong></div><div>During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.</div><div><br></div><div>The teammates you’ll encounter along the way:</div><div><br></div><ul><li>Our Recruiting and Growth Strategist</li><li>A few of our Senior Engineering Managers</li><li>Several developers from the Mobile Team</li><li>The Mobile Engineering Manager you'll report to</li></ul><div><br></div><div><strong>For equitable reasons, we typically provide candidates with a timeline for hiring, so they can plan accordingly and determine early on in the process whether or not they can afford to wait on us; however, this particular round will stay open until </strong><strong><em>all</em></strong><strong> positions have been filled. Should you be offered a position here, the hiring team will discuss a start date that fits your schedule.</strong></div><div><br></div><div>Below is an outline of the steps in our hiring process.</div><div><br></div><ul><li><strong>Step One</strong>: Apply with a resume and cover letter. <strong>Your cover letter should speak directly to your interest in this position. We want to know what got you into mobile development, how your experience has set you up for success in this role, and why you want to join our team. </strong>&nbsp;<br><br><em>(A word of caution for those using AI cover letters: When compared to the hundreds of other candidates who did the exact same thing, it becomes painfully obvious who took the AI first draft. If you're going to use these tools, we ask that you use them well. Please give our recruiter something a bit more human to read.)<br></em>&nbsp;</li><li><strong>Step Two</strong>: If selected to move forward, an invitation to an online coding assessment to get a rough understanding of your developer prowess and skills</li><li><strong>Step Three</strong>: Initial "blind screen" with our recruiter to get to know one another and discuss work and culture</li><li><strong>Step Four</strong>: Pairing and Technical Interview over Zoom with a few members of the team (<em>we'll discuss your work experience, methodologies, and you can ask lingering questions you have about us</em>)</li><li><strong>Step Five</strong>: Pending all goes well, we'll extend an offer</li></ul><div><br></div><div><strong>Qualifications</strong></div><ol><li>Proven track record of publishing and maintaining large-scale Android apps with a big user base</li><li>Expert-level skills in Java and Kotlin</li><li>Experience with Android SDK, Jetpack libraries, and other Android frameworks</li><li>React Native experience is a nice bonus</li><li>Strong grasp of mobile architecture, design patterns, and best practices</li><li>Sharp problem-solving skills and keen attention to detail</li><li>Experience working closely with a collaborative team</li><li>Willingness to travel four times a year to connect with the team</li><li>You must reside and be eligible to work in the United States</li></ol><div><br></div><div><strong>Benefits</strong></div><div>We love our team. It’s one of the <a href="https://www.planningcenter.com/about">core pillars</a> we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find <a href="https://www.planningcenter.com/careers">all our benefits here</a>.</div><div><strong><br>Get paid:</strong> We pay in the top 10% of the New York City rates no matter where you live, contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend. The annual salary range for this position is $148,292 – $190,661.</div><div><strong><br>Be healthy:</strong> Generous paid sick time and vacation time, $200 a month for physical fitness and mental health, 95% medical &amp; 100% dental premium health coverage.</div><div><strong><br>Get out:</strong> Paid Fridays off in the summer, every other Friday off the rest of the year, a month-long sabbatical every five years, one week off between Christmas &amp; New Year, one week off a year to serve with a non-profit, and two weeks paid vacation a year increasing to three over time.</div><div>The pay range for this role is:</div><div>148,292 - 190,661 USD per year (Remote - United States)</div>

Mobile Developer (Android)

<div><strong>About Planning Center</strong></div><div>Planning Center, established in 2006, has grown to support over 80,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.<br><br></div><div>Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather quarterly at our main office in Carlsbad, CA, fostering our work relationships.<br><br></div><div><strong>About the Work</strong></div><div>Planning Center is seeking a highly skilled and experienced iOS Developer to join our team. This role focuses on developing and maintaining high-quality applications for iOS devices, ensuring a seamless user experience for our customers. The ideal candidate will have extensive experience in iOS development, with a deep understanding of Swift and Objective-C, and a proven track record of building large-scale mobile applications with a significant user base.</div><div><br></div><div><strong>Responsibilities</strong></div><ul><li>Lead the charge in maintaining and expanding our flagship iOS products</li><li>Design and develop new features from the ground up, refine existing ones, and keep everything running smoothly</li><li>Keep our customers' data safe and secure</li><li>Turn feature ideas into solid technical plans and execute them with small, well-tested GitHub pull requests</li><li>Mentor and collaborate with your designer and developer teammates</li><li>Dive into code reviews to ensure we’re all learning and producing top-notch code</li><li>Get your code ready for builds and releases on the Apple App Store</li><li>Continuously improve our tools for automated application build and release</li><li>Stay on the cutting edge of iOS features and figure out how they can make our apps even better</li><li>Investigate and fix bugs reported by our awesome support team</li><li>Use tools like Firebase Crashlytics and Xcode’s Instruments to diagnose and resolve errors</li><li>Join in on book and code clubs to keep growing and learning together</li><li>Work closely with a friendly, collaborative development team to reach our goals and deliver fantastic products</li></ul><div><br></div><div><strong>Who We Look For</strong></div><div>The best fits for any role on the Planning Center team are people embodying our <strong>Core Values:</strong></div><ul><li>&nbsp;<strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li>&nbsp;<strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li>&nbsp;<strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li>&nbsp;<strong>Focus on Customer Impact -</strong> We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.</li><li>&nbsp;<strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div><br></div><div>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.</div><div><br></div><div><strong>The Hiring Process</strong></div><div>During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.</div><div><br></div><div>The teammates you’ll encounter along the way:</div><div><br></div><ul><li>Our Recruiting and Growth Strategist</li><li>A few of our Senior Engineering Managers</li><li>Several developers from the Mobile Team</li><li>The Mobile Engineering Manager you'll report to</li></ul><div><br></div><div><strong>For equitable reasons, we typically provide candidates with a timeline for hiring, so they can plan accordingly and determine early on in the process whether or not they can afford to wait on us; however, this particular round will stay open until </strong><strong><em>all</em></strong><strong> positions have been filled. Should you be offered a position here, the hiring team will discuss a start date that fits your schedule.</strong></div><div><br></div><div>Below is an outline of the steps in our hiring process.<br><br></div><ul><li><strong>Step One</strong>: Apply with a resume and cover letter. <strong>Your cover letter should speak directly to your interest in this position. We want to know what got you into mobile development, how your experience has set you up for success in this role, and why you want to join our team. </strong>&nbsp;<br><br><em>(A word of caution for those using AI cover letters: When compared to the hundreds of other candidates who did the exact same thing, it becomes painfully obvious who took the AI first draft. If you're going to use these tools, we ask that you use them well. Please give our recruiter something a bit more human to read.)<br></em>&nbsp;</li><li><strong>Step Two</strong>: If selected to move forward, an invitation to an online coding assessment to get a rough understanding of your developer prowess and skills</li><li><strong>Step Three</strong>: Initial "blind screen" with our recruiter to get to know one another and discuss work and culture</li><li><strong>Step Four</strong>: Pairing and Technical Interview over Zoom with a few members of the team (<em>we'll discuss your work experience, methodologies, and you can ask lingering questions you have about us</em>)</li><li><strong>Step Five</strong>: Pending all goes well, we'll extend an offer</li></ul><div><br></div><div><strong>Qualifications</strong></div><ol><li>Proven track record of publishing and maintaining large-scale iOS apps with a big user base</li><li>Expert-level skills in Swift and Objective-C</li><li>Experience with UIKit, Core Data, and other iOS frameworks</li><li>React Native experience is a nice bonus</li><li>Strong grasp of mobile architecture, design patterns, and best practices</li><li>Sharp problem-solving skills and keen attention to detail</li><li>Experience working closely with a collaborative team</li><li>Willingness to travel four times a year to connect with the team</li><li>You must reside and be eligible to work in the United States</li></ol><div><br></div><div><strong>Benefits</strong></div><div>We love our team. It’s one of the <a href="https://www.planningcenter.com/about">core pillars</a> we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find <a href="https://www.planningcenter.com/careers">all our benefits here</a>.</div><div><strong><br>Get paid:</strong> We pay in the top 10% of the New York City rates no matter where you live, contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend. The annual salary range for this position is $148,292 – $190,661.</div><div><strong><br>Be healthy:</strong> Generous paid sick time and vacation time, $200 a month for physical fitness and mental health, 95% medical &amp; 100% dental premium health coverage.</div><div><strong><br>Get out:</strong> Paid Fridays off in the summer, every other Friday off the rest of the year, a month-long sabbatical every five years, one week off between Christmas &amp; New Year, one week off a year to serve with a non-profit, and two weeks paid vacation a year increasing to three over time.</div><div>The pay range for this role is:</div><div>148,292 - 190,661 USD per year (Remote - United States)</div>

Mobile Developer (iOS)

<div><strong>About Planning Center</strong></div><div>Planning Center, established in 2006, has grown to support over 80,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.<br><br></div><div>Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather quarterly at our main office in Carlsbad, CA, fostering our work relationships.<br><br></div><div><strong>About the Work</strong></div><div>We’re seeking several Full Stack Developers experienced in Ruby on Rails and React. You’ll work on building out new features from start to finish, refining existing features, improving performance, and ensuring the security of our customer’s data.</div><div><br></div><div><strong>Responsibilities</strong></div><ul><li>Translating the product manager’s feature pitches into technical specifications&nbsp;</li><li>Implementing those technical specifications as a series of small, descriptive, and well-tested GitHub pull request</li><li>Pairing with your designer and developer teammates&nbsp;</li><li>Reviewing your teammates’ pull requests to increase the quality of what we build and learn from one another&nbsp;</li><li>Deploying to production with one click&nbsp;</li><li>Investigating customer-reported bugs that have been triaged and researched by our fantastic support team&nbsp;</li><li>Diagnosing errors that come in through our error monitoring tools&nbsp;</li><li>Improving performance guided by Datadog and AWS Performance Insights&nbsp;</li><li>Participating in book and code clubs to learn with/from other developers</li></ul><div><br><strong>Who We Look For</strong></div><div>The best fits for any role on the Planning Center team are people embodying our <strong>Core Values:</strong></div><ul><li>&nbsp;<strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li>&nbsp;<strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li>&nbsp;<strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li>&nbsp;<strong>Focus on Customer Impact -</strong> We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.</li><li>&nbsp;<strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div><br></div><div>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.</div><div><br></div><div><strong>The Hiring Process</strong></div><div>During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.</div><div><br></div><div>The teammates you’ll encounter along the way:</div><div><br></div><ul><li>Our Recruiting and Growth Strategist</li><li>A few of our Senior Engineering Managers</li><li>Several developers from the Product Department</li><li>The Engineering Manager you'll report to</li></ul><div><br></div><div><strong>For equitable reasons, we typically provide candidates with a timeline for hiring, so they can plan accordingly and determine early on in the process whether or not they can afford to wait on us; however, this particular round will stay open until </strong><strong><em>all</em></strong><strong> positions have been filled. Should you be offered a position here, the hiring team will discuss a start date that fits your schedule.</strong></div><div><br></div><div>Below is an outline of the steps in our hiring process.</div><div><br></div><ul><li><strong>Step One</strong>: Apply with a resume and cover letter. <strong>Your cover letter should speak directly to your interest in this position. We want to know what got you into development, how your experience has set you up for success in this role, and why you want to join our team. </strong>&nbsp;<br><br><em>(A word of caution for those using AI cover letters: When compared to the hundreds of other candidates who did the exact same thing, it becomes painfully obvious who took the AI first draft. If you're going to use these tools, we ask that you use them well. Please give our recruiter something a bit more human to read.)<br></em>&nbsp;</li><li><strong>Step Two</strong>: If selected to move forward, an invitation to an online coding assessment to get a rough understanding of your developer prowess</li><li><strong>Step Three</strong>: Initial "blind screen" with our recruiter to get to know one another and discuss work and culture</li><li><strong>Step Four</strong>: Pairing Interview over Zoom with a few members of the team - this will be a bit more lighthearted&nbsp;</li><li><strong>Step Five</strong>: Technical Interview with a few developers (<em>we'll discuss your work experience, methodologies, and you can ask lingering questions you have about us</em>).</li><li><strong>Step Six:</strong> Pending all goes well, we'll extend an offer</li></ul><div><br></div><div><strong>Requirements</strong></div><ol><li>Reside in the United States</li><li>Eligible to work in the United States (<em>we are currently </em><strong><em>unable</em></strong><em> to offer employment to those with H-1B visas</em>)</li><li>Be willing to travel four times each year to connect with the rest of the team (not during a pandemic)</li><li>Experience in <strong>Ruby on Rails</strong> and <strong>React</strong>, with strong competency in at least one.</li></ol><div><br></div><div><strong>Benefits</strong></div><div>We love our team. It’s one of the <a href="https://www.planningcenter.com/about">core pillars</a> we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find <a href="https://www.planningcenter.com/careers">all our benefits here</a>.</div><div><strong><br>Get paid:</strong> We pay in the top 10% of the New York City rates no matter where you live, contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend. The annual salary range for this position is $148,292 – $190,661.</div><div><strong><br>Be healthy:</strong> Generous paid sick time and vacation time, $200 a month for physical fitness and mental health, 95% medical &amp; 100% dental premium health coverage.</div><div><strong><br>Get out:</strong> Paid Fridays off in the summer, every other Friday off the rest of the year, a month-long sabbatical every five years, one week off between Christmas &amp; New Year, one week off a year to serve with a non-profit, and two weeks paid vacation a year increasing to three over time.<br><br></div><div><strong>The pay range for this role is:</strong></div><div>148,292 - 190,661 USD per year (Remote - United States)</div>

Full Stack Developer

<h3>About Planning Center</h3><div><br></div><div>Planning Center, established in 2006, has grown to support over 80,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.<br><br></div><div>Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather quarterly at our main office in Carlsbad, CA, fostering our work relationships.<br><br></div><div><br></div><h3>About the Work</h3><div><br></div><div>As a Customer Support Agent (CSA), you will play a pivotal role in delivering world-class support and ensuring the satisfaction of our customers. The ideal candidate will exhibit a diverse set of skills, including exceptional problem-solving abilities, effective verbal and written communication skills, and a commitment to continuous learning and process improvement. Agents must be adaptable, proactive, and empathetic individuals who value team collaboration and elevating the customer experience.</div><div><br></div><h3>Who We Look For</h3><div><strong>Life Long Learners</strong></div><div>Our team is committed to giving our customers the best support we can. This means we’re always learning. Each of our support agents contributes to our team's culture and challenges the status quo, improving their team, our department, and the company.</div><div><br></div><div><strong>Driven individuals, comfortable asking questions</strong></div><div>We do our best to empower each team member with the information they need to work with autonomy when they can, and the internal support they need to find answers when they’re stuck! You’re not on your own, though. The team is always there to back you up.</div><div><br></div><div><strong>Good communicators with excellent writing skills</strong></div><div>Ninety-seven percent (97%) of our support is done through written communication. Additionally, over half of Planning Center’s employees work from home and in different time zones. Clear and concise writing skills are paramount in conveying the heart of Planning Center to our teammates and customers.</div><div><br></div><div><strong>Problem solvers with a knack for simplifying complex issues</strong></div><div>Some problems come with multiple solutions, and the best solution often depends on the situation. We do our best to provide you with all the options available to help our customers solve their problems, but understanding which one will work best is often up to you!</div><div><br></div><div><strong>Passion for excellent products</strong></div><div>Our products give us a contagious excitement, knowing that they "just work." We believe our products are the best at what they do, and our support team is the best at helping our customers use them.</div><div><br></div><div>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.</div><div><br></div><h3><strong>The Hiring Process</strong></h3><div>Our hiring team is made up of our department head, our support team managers, and a few of our support agents. During the hiring process, we strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.</div><div><br></div><div>Here’s a look at what our hiring process generally looks like:</div><div><br></div><div><strong>Round 1 - resume, cover letter, and assignment review.</strong></div><div>At this stage, our hiring team evaluates candidate applications, identifying stand-out work in one or multiple categories.</div><div><strong>Round 2 - sample support tickets with more written questions and answers</strong></div><div>Next, a homework exercise, where you’ll have a chance to share a commentary and proposed solution(s) to some support interactions.</div><div><strong>Round 3 - video interview with members of the hiring team</strong></div><div>This is a chance for us to get to know each other. We value giving you time to ask any questions that you may have about working at Planning Center, so feel free to have questions ready for us!</div><div><br></div><h3><strong>To Apply</strong></h3><div>Please submit <strong>your resume</strong> below, along with a <strong>cover letter</strong> explaining the following:</div><div><br>One of our values at Planning Center is to <strong>Do Your Best Work.</strong> Describe a time you were especially proud of the work you did. How would that translate to your role at Planning Center?</div><div><br>Why do you want to be a customer support agent?</div><div><strong><br>Also, </strong>please <strong>choose one of the following questions</strong> and answer in the Answer field below. Please voice your reply as if you were responding to an email from a Planning Center Customer. The answers to these questions can be found in our <a href="https://support.planningcenteronline.com/hc/en-us">Support Documentation</a> or our website.</div><div><em><br>Note: if formatting is important for either your cover letter or your answers, please attach those in your resume PDF, and just put something like "N/A" or "See PDF" in the required fields.</em></div><div><br></div><ul><li>I’m a church plant. How can Planning Center help me?&nbsp;</li><li>I'm looking to use Planning Center at my church, but it seems like you all do a lot! Where should I start?</li></ul><div><br></div><div><strong>Applications will be accepted until 9AM PST on August 12th, 2024. We aim to make a final decision by no later than 3PM PST on September 12th, 2024, with a start date close to September 30th.</strong></div><div><br></div><div><strong>Requirements</strong></div><ol><li>Reside in the United States</li><li>Eligible to work in the United States (<em>we are currently </em><strong><em>unable</em></strong><em> to offer employment to those with H-1B visas</em>)</li><li>Be willing to travel four times each year to connect with the rest of the team (not during a pandemic)</li><li>Analytical and holistic problem-solving skills</li><li>Excellent Verbal and written communication skills</li><li>Aptitude for product knowledge or the ability to learn quickly</li><li>Experience with software and computers</li><li>Ability to work on a team and collaborate effectively</li><li>Receptive to feedback, with a commitment to learning and improvement</li></ol><div><br></div><div><strong>Benefits</strong></div><div>We love our team. It’s one of the <a href="https://www.planningcenter.com/about">core pillars</a> we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find <a href="https://www.planningcenter.com/careers">all our benefits here</a>.</div><div><br></div><ul><li><strong>Salary Compensation</strong>: <em>We start all of our support agents at $64,100 a year</em> and have opportunities for you to level up to $91,600 with time and responsibilities. Paid semi-monthly on the 1st and 16th of each month. If the 1st or 16th lands on a weekend or holiday, payday is the business day prior. The company shall withhold a portion of the compensation for payment of taxes, in accordance with the laws set up and managed through Rippling.</li><li><strong>Company Laptop and Monitor</strong> - To be returned upon request or termination of employment</li><li><strong>Home Office Stipend</strong> - $2,500 taxable allowance to set up your home office. You can use the allowance for a standing desk, ergonomic chair, keyboard, mouse or trackpad, backpack, etc.—all yours to keep.</li><li><strong>Health Coverage</strong> - Ninety-five percent (95%) paid Health and 100% paid Dental and Vision coverage for you and your dependents, effective the first day of the month following your start date</li><li><strong>401K Contributions</strong> - Company 3.0% non-elective contribution to a 410(k) beginning at 90 days of employment</li><li><strong>Paid Vacation</strong>—two weeks paid time off during your first year, and increases with longevity at the company up to three weeks</li><li><strong>Paid Sick Leave</strong>—Seven days per year</li><li><strong>Extra Fridays Off </strong>- Paid Fridays off in the summer and every other Friday off during non-summer months.</li><li><strong>Paid Holidays</strong>—11 Days. We observe a United States Holiday calendar and take a week-long winter break between Christmas Eve and New Year’s</li><li><strong>Sabbatical</strong> - Paid month-long Sabbatical every five years</li><li><strong>Phone &amp; Utilities Stipend</strong> - Employees receive $300 every three months to help cover the bills</li><li><strong>Co-working Stipend</strong> - This perk covers a maximum of $250/month if you work outside your home</li><li><strong>Health Stipend</strong> - Employees can use up to $200/month for therapy, counseling, gym membership, etc.)</li><li><strong>Charitable Giving Match</strong> - Planning Center will <em>match</em> up to $2000 to a 501c3 of your choice.</li><li><strong>Continuing Education Allowance</strong> - Can be used for books, videos, courses, and conferences.</li><li><strong>Work from anywhere in the USA</strong></li></ul><div><br>Over 80% of Planning Center is remote. We appreciate the freedom and flexibility that come with working from home and promote remote culture and communication in everything we do.</div><div><br></div><div>That doesn’t mean we don’t value the connection that comes with working together in person. We provide several opportunities throughout the year to travel and connect with your teammates and work, serve, and celebrate together in person at our headquarters in Carlsbad, CA, or around the country as the opportunity presents itself!</div><div><br></div><div><strong>After clicking "Apply for this job" below, please upload a PDF containing your resume, cover letter, and answers to the above questions.</strong></div><div><br>The pay range for this role is:</div><div>64,100 - 91,600 USD per year (Remote)</div>

 Customer Support Agent

<h3>About Planning Center</h3><div>Planning Center, established in 2006, has grown to support over 80,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.<br><br></div><div>Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather quarterly at our main office in Carlsbad, CA, fostering our work relationships.<br><br></div><h3>About the Work</h3><div>You’ll be responsible for maintaining and improving our infrastructure, development tools, and automated services as we grow to support 100,000 churches and beyond. Our Platform team is heavily invested in the AWS ecosystem, so you'll work with Aurora MySQL, Elastic Container Service (ECS), Lambda, S3, SNS, DynamoDB, CloudFormation, and EC2. Other key parts of our stack include Ruby on Rails, OpenSearch, and Datadog.<br><br></div><div><strong>What a typical week might look like</strong>:</div><ul><li>Increasing our alert coverage and creating informative dashboards in Datadog</li><li>Analyzing query performance in MySQL, validating and running database migrations, or restoring a table from a backup</li><li>Architect and write a new internal tool or automation for a product team</li><li>Deploy a service to ECS or Lambda</li><li>Produce and maintain documentation on installations, incidents, and procedures</li><li>Help with log collection and analysis</li><li>Troubleshoot application performance issues</li><li>Implement or update a security requirement for compliance</li></ul><div><br>We run an on-call rotation so you will have to feel comfortable with participating in the rotation on a schedule.<br><br></div><h3>Who We Look For</h3><div>We offer a culture that emphasizes continuous learning, work-life balance, and a meaningful impact on our customer community. Our <strong>Core Values</strong> shape our work:</div><ul><li><strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li><strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li><strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li><strong>Focus on Customer Impact -</strong> We advocate for our customers' best interests in our decision-making. We can trace the goal of every project back to creating positive value for our customers.</li><li><strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div><br>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work. You'll join a company where your contributions are valued and your well-being matters.<br><br></div><h3>The Hiring Process</h3><div>During the hiring process, you’ll have a chance to interact with several team members. We strongly encourage you to bring questions to each stage of the interview process. You’re interviewing us as much as we’re interviewing you.<br><br></div><div><strong>Due to the nature of this position, applications will be accepted until we fill this role. If applying, please note that we will do our best to move candidates through the interview process quickly, but we intend to hire the right person, which will likely take time. We appreciate your patience.</strong></div><div><br>Below is an outline of our hiring process.<br><br></div><ul><li><strong>Step One</strong>: Apply with a resume and cover letter. <strong>Your cover letter </strong><strong><em>should speak directly to your interest in this position</em></strong><strong>. We want to know how your experience has set you up for success in this role and why you want to join our team.<br></strong><em><br>(A word of caution for those using AI cover letters: When compared to the hundreds of other candidates who did the exact same thing, it becomes painfully obvious who took the AI first draft. If you're going to use these tools, we ask that you use them well. Give our recruiter something a bit more human to read.)<br></em><br></li><li><strong>Step Two</strong>: Initial blind screen with our recruiter to get to know one another and discuss work and culture.</li><li><strong>Step Three</strong>: An invitation to an online coding assessment to get a rough understanding of your skills.</li><li><strong>Step Four</strong>: Technical interview with a few engineers (<em>We'll discuss your coding submission, work experience, methodologies, and ask lingering questions you have about us</em>).</li><li><strong>Step Five</strong>: Team Interview with our Platform Team so each member can get to know you.</li><li><strong>Step Six</strong>: Pending all goes well, an offer will be extended.</li></ul><div><br><em>* Research shows that while men apply to jobs when they meet ~60% of the criteria, women and those in underrepresented groups in tech, tend to apply only when they check every box. If you’re unsure if your experience qualifies strong competency, we’d still love to hear from you and see if you're a good fit!<br></em><br></div><div><strong>Requirements</strong></div><ol><li>Reside in the United States</li><li>Eligible to work in the United States (<em>we are currently </em><strong><em>unable</em></strong><em> to offer employment to those with H-1B visas</em>)</li><li>Be willing to travel four times each year to connect with the rest of the team (not during a pandemic)</li></ol><div><br><strong>Benefits</strong></div><div>We love our team. It’s one of the core pillars&nbsp;we work off of every day, which is why we take care of you as best we can.<br><br></div><div><strong>Get paid:</strong> We pay in the top 10% of the New York City rates no matter where you live, contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend. The annual salary range for this position is $169,751 – $194,002.<br><br></div><div><strong>Be healthy:</strong> Generous paid sick time and vacation time, $200 a month for physical fitness and mental health, 95% medical &amp; 100% dental premium health coverage.<br><br></div><div><strong>Get out:</strong> Paid Fridays off in the summer, every other Friday off the rest of the year, a month-long sabbatical every five years, one week off between Christmas &amp; New Year, one week off a year to serve with a non-profit, and two weeks paid vacation a year increasing to three over time.</div>

Platform Engineer

<h3><strong>About Planning Center</strong></h3><div>At Planning Center, we build powerful web and mobile applications for churches. Each of our eight products has a dedicated team of designers and developers committed to refining and expanding that product in response to real customer needs. Our customers include many of the largest churches in the country, as well as tens of thousands of small community churches—we strive to make day-to-day operations easier for all of them.<br><br></div><h3><strong>About the Work</strong></h3><div>UX Designers play a critical role in shaping the digital experiences that Planning Center users interact with daily. They bridge the gap between aesthetics and functionality, ensuring that products not only look good but also provide meaningful and enjoyable experiences for users. We’re seeking a UX/UI designer with expertise in product design to support our team in improving Planning Center software. The ideal candidate will be well-versed in visual design, UX best practices, and able to communicate effectively about the design process.<br><br></div><div>The UX/UI Designer reports to the UX Design Manager and is part of a centralized UX Design team. In this role, you can expect to:<br><br></div><ul><li>Take ownership of your projects and craft a design strategy for our suite of products.</li><li>Collaborate across multiple teams and with your team of fellow designers. This includes working with Product Managers, Product Designers, Support, and Marketing.</li><li>Advocate for our customers by crafting user experiences that are simple and intuitive.</li><li>Contribute patterns and recommendations to our design system to promote consistency across products.</li></ul><div><br></div><h3><strong>Who We Look For</strong></h3><div>The best fits for any role on the Planning Center team are people embodying our <strong>Core Values:<br></strong><br></div><ul><li><strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li><strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li><strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li><strong>Focus on Customer Impact -</strong> We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.</li><li><strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.<br><br></div><h3><strong>The Hiring Process</strong></h3><div>During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions you have to anybody you interact with. You’re interviewing us as much as we’re interviewing you.<br><br></div><div>The teammates you’ll encounter along the way:<br><br></div><ul><li>Our Recruiting and Growth Strategist</li><li>Several designers from the Product Design Team</li><li>The UX Design Manager you'll report to</li></ul><div><br><strong>Applications will be accepted until 9AM PST on June 13th, 2024. We aim to make a final decision by 3PM PST on July 11th, 2024. </strong><strong><em>Our hiring process will be delayed from July 15th to July 26th, so a start date be roughly July 30th, 2024.<br></em></strong><br></div><div>Below is an outline of the steps in our hiring process.<br><br></div><ul><li><strong>Step one</strong>: Apply with a resume, cover letter, and portfolio. <strong>Your cover letter should speak directly to your interest in this position. We want to know what got you into design, how your experience has set you up for success in this role, and why you want to join our team. Applicants without a portfolio will not be considered.</strong><br><br><em>(A word of caution for those using AI cover letters: When compared to the hundreds of other candidates who did the exact same thing, it becomes painfully obvious who took the AI first draft. If you're going to use these tools, we ask that you use them well. Please give our recruiter something a bit more human to read.)<br></em><br></li><li><strong>Step two</strong>: Initial phone call with our recruiter so we can get to know one another</li><li><strong>Step three</strong>: An online design exercise to assess your design prowess and get a rough understanding of your experience and skills</li><li><strong>Step four</strong>: Interview over Zoom with the Product Design Manager and a few of our designers</li><li><strong>Step five</strong>: Pending all goes well, an offer</li></ul><div><br><strong>Requirements:</strong></div><h3><strong>For Hiring</strong></h3><ul><li>Full-time resident in the United States</li><li>Eligible to work in the United States</li></ul><div><br></div><h3><strong>For the work itself</strong></h3><ul><li>An impressive portfolio of UX Case studies and visual UI design work.</li><li>Previous experience designing interfaces and interactions for a web-based product.</li><li>Strong sense of composition, UI design, and UX best practices.</li><li>Knowledge of accessibility concerns and designing for a wide range of stress cases.</li><li>Proficiency with design tools. We use Figma as our preferred UI/prototyping tool. Experience with comparable tools like Sketch, and XD will also be considered.</li><li>Experience shepherding a project through the cycles of discovery, ideation, testing, and iteration.</li><li>Clear verbal and written communication and the aptitude for writing design specifications.</li><li><strong>Invested</strong> - We care about the products we create and the people we create them for, and we all contribute to the vision and direction of our products. Every one of our designers is critical to their team.</li><li><strong>Curious</strong> - We aren’t afraid to ask questions, experiment, and iterate. We also love playing with fun new technologies &amp; processes, and we take time every few months to do just that.</li><li><strong>Humble</strong> - We always seek opportunities to grow and learn from one another.</li></ul><div><br></div><div><strong>Get paid<br></strong><br></div><div>We pay in the top 10% of the New York City rates (no matter where you live), contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend. The annual salary range for this position is $125,111 – $160,857.<br><br></div><div><strong>Get out<br></strong><br></div><div>Enjoy paid Fridays off in the summer, every other Friday off the rest of the year, a month-long sabbatical every five years, one week off between Christmas and New Years, one week off each year to serve with a non-profit, and two weeks paid vacation each year, increasing to three over time.<br><br></div><div><strong>Be healthy<br></strong><br></div><div>Generous paid sick time, $200 monthly for physical fitness and mental health, 95% medical and 100% dental premium health coverage.</div>

UX Designer (Product) - Hybrid

<div><strong>About Planning Center</strong></div><div>In June 2006, Planning Center made its debut at the Purpose Driven Worship Conference. Since then, we've grown quite a lot actually, with over 80,000 churches relying on our software to support people in their community. Remarkably, this expansion has largely been organic, with only minimal marketing investments. However, two years ago, we established a marketing department and have gradually increased our marketing initiatives. We're now poised to take a significant step forward in enabling more churches to discover how we can assist them.<br><br></div><div><strong>About the Work</strong></div><div>Our marketing team, comprising a designer, copywriter, coordinator, and product marketing manager, has excelled in creating and distributing content to our market. Now, we're searching for a leader who can not only quantify but also sharpen our marketing endeavors. As the head of the marketing team, you'll be guiding and nurturing this diverse group of marketing professionals. Your role will be crucial in steering the department's growth and fostering the development of each team member with understanding and empathy.<br><br></div><div>In addition to leading the marketing team, the successful candidate will also be a key member of the Planning Center leadership team. In this role, you'll contribute to company-wide decisions, aligning with our three loves: We Love Our Churches, We Love Our Team, and We Love Our Products. Your insights and expertise will be instrumental in shaping our strategies across the organization, ensuring that every decision supports our mission and reflects our commitment to these loves.<br><br></div><div><strong>A typical week encompasses, but is not limited to, these responsibilities</strong>:</div><ul><li><strong>Setting long-term branding and strategic goals</strong>, aligning marketing efforts with company-wide objectives, and developing customer acquisition and retention strategies.</li><li><strong>Leading the effective execution</strong> of marketing strategies and campaigns.</li><li><strong>Hands-on work for key projects</strong>, demonstrating a willingness to dive in and get your hands dirty, actively participating in the nitty-gritty of marketing tasks and campaigns as needed.</li><li><strong>Investing in your team,</strong> fostering their growth, and helping them do their best work, with marketing and company goals in mind.</li><li><strong>Creating and optimizing marketing automation and leading nurturing processes</strong> across multiple channels to improve customer engagement.</li><li><strong>Growing brand recognition</strong> and fostering our existing reputation to enhance brand impact and customer experience.</li><li><strong>Investing in cross-functional collaboration</strong>, working effectively with our support department, product department, and external partners to enhance overall brand impact and customer experience.</li></ul><div><br><strong>We also feel it's important to mention what will NOT be expected of you:</strong></div><ul><li><strong>You will not engage in practices that violate user privacy or misuse data</strong>. Our commitment is to steer clear of ad-tech solutions that could compromise our users' trust and our value on data privacy.</li><li><strong>You will not employ any marketing strategies that could be deemed questionable or unethical</strong>. Our users' confidence in our integrity and commitment to them is paramount, and we avoid tactics that might bring these into question.</li><li><strong>You will not be prescribing specific methods of church management or ministry</strong>. We recognize the diversity of our churches' approaches and believe in enabling them to conduct their ministry as they see fit rather than imposing a one-size-fits-all solution.</li><li><strong>You will not push our product as the only solution for every church</strong>. While we strive for churches to utilize our product, our primary goal is to see them succeed, even if it means they find another product that better suits their unique needs. We prioritize the success and well-being of churches over exclusive product loyalty.</li></ul><div><br></div><div><strong>Who You Are</strong></div><div>Our ideal candidate would have most, if not all, of the following qualifications:<br><br></div><ul><li><strong>You have led a growth marketing team</strong> in a previous role, demonstrating effective team management, mentoring, and the ability to foster a collaborative work environment.</li><li><strong>You have developed and executed successful marketing strategies</strong> aligning with company-wide objectives and have significantly impacted business growth.</li><li><strong>You have experience in customer acquisition and retention</strong>, utilizing various marketing techniques and strategies tailored to different audience segments.</li><li><strong>You have managed a multi-million dollar marketing budget</strong>, ensuring efficient allocation of resources while closely monitoring and optimizing ROI.</li><li><strong>You have innovated with inbound marketing campaigns</strong>, leveraging tools like SEO, AdWords, social media, email marketing, and marketing automation to drive results.</li><li><strong>You have hands-on experience with key marketing systems</strong>, such as marketing automation tools and analytics platforms.</li><li><strong>You have a strong background in content development and digital marketing</strong>, including managing editorial calendars and experimenting with various online marketing tactics.</li><li><strong>You have expertise in data analysis and market research</strong>, utilizing insights to inform strategy and measure the effectiveness of marketing campaigns.</li><li><strong>You have stayed up-to-date with industry trends and competitor strategies</strong>, ensuring your marketing strategies are current and effective.</li></ul><div><br>We're seeking a candidate who is available to work in our Carlsbad office every Thursday (with relocation support offered). However, exceptional remote applicants who can commit to visiting the office monthly may <em>also</em> be considered.<br><br></div><div><strong>The Hiring Process</strong></div><div>During the hiring process, you’ll have a chance to interact with numerous team members. We strongly encourage you to bring questions to each stage of the interview process. You’re interviewing us as much as we’re interviewing you.<br><br></div><div><strong>Due to the nature of this position, applications will be accepted until we fill this role. If applying, please note that we will do our best to move candidates through the interview process quickly, but we intend to hire the right person, which will likely take time. We appreciate your patience.<br></strong><br></div><div>Below is an outline of our hiring process.<br><br></div><ul><li><strong>Step One</strong>: <em>Apply with a resume, portfolio of work/projects you've worked on, and a cover letter</em>. <strong>Your cover letter </strong><strong><em>should speak directly to your interest in this position</em></strong><strong>. We want to know what got you into marketing, how your experience has set you up for success in this role, and why you want to join our team.<br></strong><em><br>(A word of caution for those using AI cover letters: When compared to the hundreds of other candidates who did the exact same thing, it becomes painfully obvious who took the AI first draft. If you're going to use these tools, we ask that you use them well. Give our team something a bit more human to read.)<br></em><br></li><li><strong>Step Two</strong>: <em>Initial Screening</em> - We'll conduct a preliminary interview to get a rough understanding of your experience. (30 mins.)</li><li><strong>Step Three</strong>: <em>CEO Prelim Interview</em> - You'll have a short interview with our CEO covering questions about you, and your chosen career path. (30-45 mins.)</li><li><strong>Step Four: </strong><em>Work and Process interview</em> - You'll interview with several directors from across Planning Center so we can get a grasp of how you work across departments. (60 mins.)</li><li><strong>Step Five</strong>: <em>Marketing and Career Interview</em> - You'll interview with our CEO and the Director of People Operations. (60 mins.)</li><li><strong>Step Six</strong>: <em>Marketing Team Interview</em> - You'll have an interview with the team you'll be leading. (45 mins.)</li><li><strong>Step Seven</strong>: <em>Leadership Interview</em> - You'll have an interview with the Planning Center Leadership team (45-60 mins.)</li><li><strong>Step Eight</strong> - Pending all goes well, you'll be offered the position.</li></ul><div><br><em>* Research shows that while men apply to jobs when they meet ~60% of the criteria, women and those in underrepresented groups in tech, tend to apply only when they check every box. If you’re unsure if your experience qualifies strong competency, we’d still love to hear from you and see if you're a good fit!<br></em><br></div><div><strong>Requirements</strong></div><ol><li>Reside in the United States</li><li>Eligible to work in the United States (<em>we are currently </em><strong><em>unable</em></strong><em> to offer employment to those with H-1B visas</em>)</li><li>Be willing to travel four times each year to connect with the rest of the team (not during a pandemic)</li><li>A minimum of 5 years marketing experience</li><li>A minimum of 3 years leading a marketing team</li></ol><div><br><strong>Benefits</strong></div><div>We love our team. It’s one of the <a href="https://www.planningcenter.com/about"><strong>core pillars</strong></a> we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find <a href="https://www.planningcenter.com/careers"><strong>all our benefits here</strong></a>.<br><br></div><div><strong>Get paid:</strong> We pay in the top 10% of the New York City rates no matter where you live, contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend. The annual salary range for this position is $170,000 – $215,000.<br><br></div><div><strong>Be healthy:</strong> Generous paid sick time and vacation time, $200 a month for physical fitness and mental health, 95% medical &amp; 100% dental premium health coverage.</div><div><strong><br>Get out:</strong> Paid Fridays off in the summer, every other Friday off the rest of the year, a month-long sabbatical every five years, one week off between Christmas &amp; New Year, one week off a year to serve with a non-profit, and two weeks paid vacation a year increasing to three over time.</div>

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