<div>The UX Researcher exists to facilitate the understanding of our chosen market and how their lives can be improved through the use of our products and services.</div><div><br>Covenant Eyes offers a certain kind of software-as-a-service that provides value and offers a unique solution to its subscriber’s situation. Without a proper understanding of our customers, their needs, and their environment we cannot hope to serve them well. The role of UX Researcher at Covenant Eyes is the critical link between what we offer and what our customers need. A proper view of potential, current and past customers builds the critical path to success across various touch-points including websites, new member onboarding, software and app interfaces, emails, and customer support touch-points.</div><div><br>Thus, the role of UX Researcher at Covenant Eyes is pivotal. A UX Researcher appreciates how the domains of qualitative and quantitative data work together to provide an accurate view of our service and how it relates to the various personas in our customer base. A UX Researcher must collect and evaluate qualitative data through various means of collection across a wide variety of our customer base and provide meaningful insights to inform the current state and future version our software and services should take. UX Researchers must also collect quantitative data to provide a deeper understanding of our service. The UX Researcher interprets and analyzes qualitative and quantitative data, leading to recommendations that directly impact our product.</div><div><br>The UX Researcher collaborates with the UX Team and and the broader Product department to share the responsibility and execution of research. They also collaborate with the Business Intelligence and Member Care teams to gather and analyze user data.</div><div><strong><br>Responsibilities</strong></div><ul><li>Make it easy for cross-departmental managers and team members to connect directly with users and business analytics throughout project and development cycles.</li><li>Plan, structure, schedule, direct, and conduct research to inform projects throughout the company, meeting the requests of project stakeholders and managers.</li><li>Recommend research methods to fulfill the desired outcomes of research requests by Executives, Project Stakeholders, and Managers.</li><li>Organize, document, store, and communicate findings making them available across departmental channels by team members throughout the company.</li><li>Facilitate discussion on the essence of the findings to inform Stakeholders; Project Leads; Managers; and Executives on the progress, project status, or fulfillment of the requested research.</li><li>Prioritize and coordinate research requests, keeping team members up-to-date on the status of their requests.</li><li>Explore and utilize a variety of research methodologies,understanding the benefits, drawbacks, and appropriate environment for deploying such methodologies.</li><li>Other duties may be assigned as needed.</li></ul><div><strong><br>Qualifications</strong></div><ul><li>Bachelor’s degree in UX Research, Psychology, Human-Computer Interaction (HCI), Cognitive Science, Anthropology, Design or a related field.</li><li>Demonstrated work in research, design, or UX field, ideally in a corporate or product-focused environment (preferably in the form of a portfolio).</li><li>Demonstrated experience with qualitative and quantitative research methodologies, including usability testing, interviews, surveys, and data analysis.</li><li>Proven ability to collaborate effectively with cross-functional teams including designers, product managers, data analysts and engineers.</li><li>Experience working with remote or distributed teams.</li><li>Experience with various UX research tools and software.</li></ul><div><br>&nbsp;<strong>Preferred Qualifications</strong></div><ul><li>At least 3 years’ experience working in research, design, or UX field, preferably in a corporate or product-focused environment.</li><li>Knowledge of accessibility standards and practices.</li><li>Experience with statistical analysis.</li><li>Experience with advanced research methodologies such as ethnographic research, eye-tracking studies, or A/B testing.</li><li>Demonstrated ability to solve deeper research problems. Examples include developing an individual research study for a problem area, conducting user interviews, recruiting participants, crafting a survey, and running debrief sessions to highlight major findings. You employ multiple types of research methodologies in your work.</li><li>Familiarity with UX/UI design tools (e.g., Sketch, Figma, Adobe XD).</li><li>Knowledge of industry trends and emerging technologies in UX research.</li><li>Certification in UX research or related fields (e.g., Certified Usability Analyst, Certified User Experience Professional).</li><li>Ability to effectively manage multiple projects and deadlines simultaneously.</li><li>If a remote employee, you are willing and able to travel to Global Headquarters in Owosso, MI several times a year. Due to this, you must maintain a current, valid driver license and personal automobile insurance. For on-site employees, no travel is required.</li></ul>

UX Researcher II

<div>Trinity Broadcasting Network (TBN) is the leader in faith-based streaming and television programming. We combine creativity and data to fulfill our mission of reaching as many people as possible with the life-changing Gospel of Jesus Christ. Launched in 1973 with one small station broadcasting to the Los Angeles area, we now have over thirty 24-hour television international partner networks reaching every part of the globe. TBN is a workplace committed to creating an environment where people can play a vital role in impacting the world and doing some of the best work of their careers.<br><br></div><div>The Trilogy Digital Platforms team serves several networks and enterprises with state-of-the-art streaming products and web services.&nbsp; (Dr. Phil’s Merit Street, PBR, Positiv TV, Theatrical Film Releases, etc.)<br><br></div><div>TDP is looking for a Web Services UX Designer with experience in the digital media industry to join our growing Digital Platforms team. The Web Services UX Designer is responsible for creating exceptional user experiences across web services platforms. You will work closely with product managers, developers, and stakeholders to design intuitive and user-centered interfaces that solve complex challenges and enhance overall user satisfaction. As a UX designer, you will advocate for the needs of the user while aligning with the business goals of the company, ensuring that every interaction is seamless and effective.<br><br></div><div>The ideal candidate has a strong knowledge in web systems, a digital-first approach to the customer journey, a working knowledge of agile methodologies and is detail-oriented. This position will report to the Sr Director of DCx and supervises collaborates with a collection of stakeholders.<br><br></div><div><strong>Key Responsibilities:</strong></div><ul><li><strong>User Research &amp; Analysis:</strong><ul><li>Conduct user research, including interviews, surveys, usability tests, and competitive analysis to understand user needs, pain points, and behavior.</li><li>Analyze and interpret qualitative and quantitative data to inform design decisions.</li><li>Create user personas, journey maps, and use case scenarios to guide design solutions.</li></ul></li><li><strong>UX Design &amp; Prototyping:</strong><ul><li>Design intuitive, user-friendly interfaces for web services that enhance usability, accessibility, and overall user experience.</li><li>Develop wireframes, prototypes, and high-fidelity mockups to communicate design concepts to stakeholders and development teams.</li><li>Iterate on designs based on feedback and usability testing to ensure optimal user experience.</li><li>Collaborate with UI designers and front-end developers to ensure seamless implementation of design solutions.</li></ul></li><li><strong>User Testing &amp; Feedback:</strong><ul><li>Plan and conduct usability testing sessions to gather feedback on designs and prototypes.</li><li>Synthesize feedback into actionable recommendations for improving design and functionality.</li><li>Ensure that all designs are tested and optimized for both desktop and mobile devices.</li></ul></li><li><strong>Collaboration &amp; Communication:</strong><ul><li>Work closely with cross-functional teams, including product managers, developers, and marketing, to ensure design solutions align with project goals and timelines.</li><li>Present design concepts, research findings, and UX recommendations to stakeholders, advocating for the best user experience while balancing business needs.</li><li>Stay up-to-date with UX design trends, web development technologies, and best practices to continuously enhance skills and contribute to the team’s success.</li></ul></li></ul><div><br><strong>Qualifications:</strong></div><ul><li><strong>Required Skills:</strong><ul><li>Strong understanding of UX design principles, including information architecture, interaction design, and usability.</li><li>Proficiency in UX design tools such as Adobe XD, Figma, Sketch, or InVision.</li><li>Experience with wireframing, prototyping, and creating interactive mockups.</li><li>Knowledge of user research methods, including usability testing and user interviews.</li><li>Strong communication skills with the ability to present and explain design concepts to diverse audiences.</li><li>Familiarity with HTML, CSS, and basic front-end development practices is a plus.</li></ul></li><li><strong>Experience:</strong><ul><li>3-5+ years of experience as a UX designer, preferably in a web services or digital platform environment.</li><li>Proven experience designing complex web applications, SaaS platforms, or e-commerce websites.</li><li>Portfolio demonstrating strong user experience design work and problem-solving ability.</li></ul></li><li><strong>Education:</strong><ul><li>Bachelor’s degree in UX/UI Design, Human-Computer Interaction, Graphic Design, or a related field (or equivalent experience).</li></ul></li></ul><div><br><em>An equivalent combination of years of experience and education may be considered for substitution of educational requirements.<br></em><br></div><div><strong>Personal Attributes:<br></strong><br></div><ul><li>Strong attention to detail and an analytical mindset.</li><li>Empathy for users with the ability to balance user needs with business objectives.</li><li>Ability to handle multiple projects and meet deadlines in a fast-paced environment.</li><li>Passion for creating exceptional digital experiences that are visually appealing and highly functional.</li></ul><div><br><strong>Requested Materials: </strong>Resume &amp; Cover Letter<br><br><strong>About TBN<br></strong><br></div><div>Trinity Broadcasting Network (TBN) is the leader in faith-based television programming. We combine creativity and data to fulfill our mission of reaching as many people as we can with the life-changing Gospel of Jesus Christ. We have over thirty 24-hour television foreign partner networks reaching every part of the globe. TBN is a workplace committed to creating an environment where people can play a vital role in impacting the world and doing some of the best work of their careers.</div>

Web Services UX Designer

<div><strong>About the Role</strong><br>We’re an early-stage <strong>healthcare startup</strong> building a groundbreaking <strong>healthcare marketplace</strong> focused on functional health providers and cash-pay services. As our <strong>Product Designer</strong>, you will play a critical role in shaping the <strong>product vision, strategy, and design</strong> as we bring this concept to life.<br><br></div><div>This is an opportunity to join at the <strong>earliest stages</strong> and have a <strong>direct impact</strong> on creating a product that is <strong>intuitive, beautiful</strong>, and solves real-world problems in healthcare. You will work closely with our leadership team to design and iterate the <strong>user experience and interface</strong>, balancing user needs with business goals.<br><br></div><div>We’re looking for someone who is <strong>proactive, adaptable</strong>, and thrives in the <strong>ambiguity</strong> of building something from scratch.<br><br></div><div><strong>Key Responsibilities</strong></div><ul><li>Collaborate with leadership to define <strong>product vision</strong>, <strong>user needs</strong>, and features.</li><li>Lead the <strong>end-to-end design process</strong>, including research, wireframing, prototyping, and high-fidelity UI design.</li><li>Develop <strong>user flows</strong> and intuitive interfaces that simplify complex workflows for healthcare providers and patients.</li><li>Build and maintain a <strong>scalable design system</strong> to ensure consistency as the product evolves.</li><li>Conduct <strong>user research</strong> and incorporate feedback to improve usability and functionality.</li><li>Work closely with developers to ensure a smooth handoff and execution of designs.</li><li>Contribute to <strong>product strategy</strong> by aligning design decisions with user needs and business goals.</li></ul><div><br><strong>Qualifications</strong></div><ul><li><strong>Experience:</strong> 3+ years of experience as a Product Designer (startup experience preferred).</li><li><strong>Portfolio:</strong> A strong portfolio showcasing end-to-end product design work, including UX flows and UI execution.</li><li><strong>Skills:</strong><ul><li>Proficiency in <strong>Figma</strong>, Adobe XD, or similar design tools.</li><li>Ability to create prototypes, wireframes, and high-fidelity designs.</li><li>Understanding of <strong>user-centered design principles</strong> and design systems.</li></ul></li><li><strong>Mindset:</strong> Self-motivated, collaborative, and able to thrive in an <strong>early-stage startup environment</strong>.</li><li><strong>Bonus:</strong> Experience designing <strong>marketplaces</strong> or working in <strong>healthcare</strong> is a big plus.</li></ul><div><br><strong>Compensation</strong></div><ul><li><strong>Hourly Rate:</strong> $45–$60/hour (commensurate with experience).</li><li><strong>Part-Time Commitment:</strong> 10-20 hours/week with flexibility.</li><li><strong>Growth Opportunity:</strong> Potential for an expanded role and responsibilities as the product evolves.</li><li><strong>Equity:</strong> Performance-based equity may be available for long-term contributors.</li></ul><div><br><strong>Why Join Us?</strong></div><ul><li><strong>Build Something from the Ground Up:</strong> Be part of shaping a product from concept to launch.</li><li><strong>Make an Impact:</strong> Contribute to a product that empowers functional health providers and improves healthcare accessibility.</li><li><strong>Flexible Work Environment:</strong> Enjoy part-time hours with the freedom to work remotely or locally in Grand Rapids.</li><li><strong>Growth Potential:</strong> As the product scales, so will your opportunities within the company.</li></ul><div><br><strong>To Apply</strong><br>Send your <strong>resume</strong>, <strong>portfolio</strong>, and a short note on why this role excites you to <strong>info@decentracare.com</strong>.</div>

Product Designer

<div>OneHope is committed to effectively utilizing digital resources to support the mission of engaging children and youth around the world with Scripture. The role of the Web Development Administrator is to support the work of the Technology, Product Development, and Digital Marketing teams in the creation, management, customization, and ongoing maintenance of the various websites and applications used in our ministry programs. This includes managing web environment design, deployment, development, analytics/tracking, and maintenance activities to ensure that the implementation of web content and designs are updated, backed up, and fully functional.<br><br></div><div>OneHope is looking for an individual with the experiences and interests needed to help successfully support our work in the area of digital ministry. Desired qualities include a propensity for working in digital environments, experience with web/app development, a strong desire to learn, ability to quickly assess and solve problems to meet evolving ministry needs, and an eagerness to help find effective solutions in this area of digital products and programs for ministry.<br><br></div><div><strong>Essential Duties and Responsibilities:<br></strong><br></div><div><em>Areas of responsibility include, but are not limited to the following:<br></em><br></div><ul><li>Maintains a personal relationship with Jesus Christ&nbsp;</li><li>Maintains a courteous, Christ-like attitude in dealing with people within and outside of OneHope and faithfully upholds OneHope ministry in prayer</li><li>Support and Maintenance of Web/App Development<ul><li>Maintains, updates backs up and troubleshoots digital ministry platforms</li><li>Reviews websites with internal clients, answering technical questions, documenting requested changes, and asking clarifying questions to ensure expectations are met</li><li>Monitors site traffic and performance and recommend changes in a site’s technical architecture to ensure that websites remain responsive and stable</li><li>Maintains related hardware and software, installs upgrades, and resolves system errors as they arise</li><li>Ensures websites are properly integrated with related computer systems and back-end processes</li><li>Documents website and application changes or change procedures</li><li>Sets up and maintains monitoring tools on web servers or websites</li></ul></li><li>Development of New Digital Products/Programs<ul><li>Serves as a technical consultant for project managers to evaluate the feasibility of digital solutions and generate ideas to achieve product/program outcomes</li><li>Assists with quality assurance of contractor work during development and implementation cycles</li><li>Collaborates with the Product Development team to execute and optimize design solutions</li><li>Collaborates with the Digital Marketing Group team to adapt design solutions for better marketing results</li><li>Collaborates with fundraising teams to create event landing pages or assist with the feasibility of certain structures in email or website experiences</li><li>Troubleshoots any web related aspects, products, or pages during the developmental phase</li><li>Assist with and recommend new optimizations or ideas for fundraising landing pages or implementation of fundraising elements on landing pages</li><li>Works with various stakeholders across the ministry to ensure that designs across all digital platforms are consistent with ministry goals</li><li>Assists with recruitment and evaluation of developers/contractors</li><li>Assists with collaboration and communication with developers/contractors</li></ul></li><li>Support for Ministry Growth<ul><li>Develops best practices for assessing and implementing digital strategies</li><li>Develops best practices for working with developers and partners in the area of digital ministry</li><li>Develops a documentation process to guide web/app development and maintenance</li><li>Trains others to publish in WordPress when necessary and provide ongoing support and troubleshooting</li><li>Researches and tests new technologies for use in web operations or other applications</li><li>Empower other departments and team members with the knowledge necessary to accomplish their goals.</li></ul></li><li>Assists with administrative duties as needed, such as planning meetings, processing invoices, and completing reports.</li><li>Ministers to OneHope’s donor partners</li></ul><div><br><strong>Required Qualifications:<br></strong><br></div><ul><li>Strong English verbal and written communication skills</li><li>Ability to communicate and collaborate well within a diverse linguistic and cultural demographic</li><li>Ability to serve internal and external clients and customers with excellence</li><li>Ability to manage multiple deadlines and priorities simultaneously and effectively</li><li>Self-directed and capable of creating processes for efficiency in workflow</li><li>Ability to work in a complex, innovative, and rapidly changing environment</li><li>Excellent analytical and problem-solving skills</li><li>Proficiency in MS Office programs &amp; sharing tools (Dropbox, Google Drive, etc.)</li><li>Experience with front-end website and app development (HTML5, CSS, JavaScript), especially with CMS/CRM platforms</li><li>Familiarity with web services, database management, and internet protocols (TCP/IP, LDAP, FTP, HTTP, HTTPS)</li><li>Knowledge of WordPress form plugins (Gravity Forms, Contact Form 7, Nina Forms)</li><li>Experience with website-related hardware and software (web hosting options, firewalls, intranets, domain name services, servers, version control technologies, etc.)</li><li>Experience implementing tags and third-party scripts for tracking (Google Analytics, Meta pixels, Google Tag Manager, Microsoft clarity etc.)</li><li>Proficiency in understanding and implementing design solutions from user interface prototypes (Sketch, Figma, or Adobe XD) and design handoff documents</li><li>Ability to understand digital trends among children and youth</li><li>Integrity and a commitment to the mission and vision of OneHope</li></ul><div><br><strong>Educational Requirements:<br></strong><br></div><ul><li>Bachelor’s degree in computer science, web development, software engineering, network/information system design, or closely related field of study or equivalent experience</li></ul><div><br><strong>Preferred but not Required:<br></strong><br></div><ul><li>Knowledge of Google Tag Manager and Google Analytics event creation (basic events, custom events, variables)</li><li>Basic knowledge of responsive design principles</li><li>Basic PHP knowledge when it comes to the WordPress infrastructure</li><li>Squarespace, Webflow, and Wix experience</li><li>Understanding of the user journey when it comes to the website</li></ul>

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