North American Mission Board is hiring a
Senior Manager, Technology Services

This position will support NAMB’s ministry objectives in Sharing Christ, Starting Churches, and Sending Missionaries and Volunteers by insuring the technology infrastructure is safe, secure and reliable as measured by 99.9% availability.  This position is a Tier 3 network infrastructure and server administration, maintenance and support position which focuses on providing excellent customer service according to established service level agreements (SLA’s); and troubleshooting service requests that have been escalated from other Information Services support staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following and other duties as assigned:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Net+ or equivalent certification required

2. Three to five years’ related experience and/or training; or equivalent combination of education and experience.

3. A+ or equivalent certification recommended, but not required

4. Experience with:

Ability to read, analyze, and interpret most documents.  Listening skills must be excellent with a proven ability to understand what is said and what is meant.  Written skills must be strong and flexible.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.  Ability to deal with a variety of abstract and concrete variables.

Evidences of a mature and growing Christian walk characterized, by Paul, in 1 Timothy 3
and Titus 1. Personal wisdom and sufficiency are grounded in Christ and the word of God, with a life submitted to God’s authority in all things. Models a daily soul-winning lifestyle.  Can effectively lead others in prayer.  Gives regularly and generously to the work of the church.  Readily applies scripture to personal and professional situations. Can articulate Baptist theological understandings on a range of issues. Conducts ministry in keeping with the principles and spirit of the Baptist Faith and Message 2000.

Enjoys healthy, affirming relationships with spouse (if married), family, neighbors and friends.  Exhibits integrity in professional and personal life.  Modest in dress and deportment and makes a favorable first impression in both bearing and manner.  Aware of personal strengths and shortcomings, potential, psychological needs, biases and prejudices, and actively solicits and benefits from constructive criticism.  Personal finances are in order, with no oppressive burden of consumer debt.  Is a member of a local Southern Baptist church and takes an active role as time permits.  Demonstrates a high level of energy, with a bright, positive affect, warmth and genuine interest in people. 

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring and training employees; assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and, resolving problems.  Plans effectively for self and those assigned to help.  Can develop and implement strategy and tactics with a schedule to meet expected results.  Works in concert with others as a team player, neither dominating nor hesitating.  Juggles several tasks or projects simultaneously and can cope successfully with changing priorities and the demands of a complex matrix organization.  Adheres to budget limits and procedures and holds to a high ethical standard of fiscal control.  Maintains confidentiality with sensitive institutional data.  Practices servant leadership, giving praise, encouragement, and recognition when merited.  Self-directed and motivated to start and complete assignments promptly without procrastination.  Relates well to all kinds of people in all levels of their Christian walk, regardless of age, race, denominational affiliation or gender.  Plans and runs effective meetings, and participates in such a way as to foster team unity and common goals.

Working knowledge of the NAMB strategy.  Baptist guidelines – understands and demonstrates a familiarity with the financial structure within and among the SBC operating entities, i.e., NAMB, IMB, LifeWay, State conventions, associations and churches. 

While performing the duties of this job, the employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.  The employee may need to lift and/or move up to 10 pounds.