Enable Resource Group is hiring a
Service Desk Technician

📍 Houston, TX

THIS IS AN ONSITE POSITION. MUST LIVE NEAR HOUSTON, TX.

Do you want to join a team of mission-minded professionals who make a positive impact in the lives of their clients? Do you enthusiastically strive to go the extra mile? If so, keep reading …

We are currently searching for a Service Desk Technician who desires to apply their troubleshooting mindset and experience to a dynamic, high functioning team that is focused on serving others. As a Service Desk Technician, you will provide remote and on-site IT support and related services.

Enable Resource Group is a privately held company that provides technology services primarily to churches and service-related nonprofit organizations. We have grown our business over the past twenty years by providing sound technology solutions and excellent customer service; our mission is to "Change Lives by Serving Those Who Serve."

Key Responsibilities:

Answer phone calls, understand service requests, and provide IT service and support for the current client base
Troubleshoot tickets in varying tier levels, engaging in escalation when necessary
Deliver assistance to end users in realms ranging from Microsoft 365, workstations (in both Windows and Mac environments), cloud infrastructures, phone systems, various applications or systems troubleshooting, and more.
Keep accurate documentation and execute Enable procedures within service
Collaborate with other teammates
Learn new technologies quickly and accurately

Required Skills:

Proven ability to provide technical world-class service to clients and team members (Service attitude a must!)
Excellent verbal and written communication skills to technical and non-technical end users
Well organized and strong time management skills
Self-driven and able to work with little supervision
Ability to work and collaborate as part of a team
Proven ability to follow processes and document issues/resolutions accordingly
Working knowledge of electronic ticketing systems
Working knowledge of current Windows OS
Current experience supporting Microsoft 365 applications
Proven knowledge with creating and managing users, groups, and objectives within Active Directory
1-3 years in an IT support role troubleshooting tier I – tier II tickets with a mid to large sized company
Ability to undergo and pass a background check in accordance with state and federal laws.

Our wish list: