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Enable Resource Group is hiring a
Service Desk Technician
📍 Houston, TX
👤 Role Type: Full-time
THIS IS AN ONSITE POSITION. MUST LIVE NEAR HOUSTON, TX.
Do you want to join a team of mission-minded professionals who make a positive impact in the lives of their clients? Do you enthusiastically strive to go the extra mile? If so, keep reading …
We are currently searching for a Service Desk Technician who desires to apply their troubleshooting mindset and experience to a dynamic, high functioning team that is focused on serving others. As a Service Desk Technician, you will provide remote and on-site IT support and related services.
Enable Resource Group is a privately held company that provides technology services primarily to churches and service-related nonprofit organizations. We have grown our business over the past twenty years by providing sound technology solutions and excellent customer service; our mission is to "Change Lives by Serving Those Who Serve."
Key Responsibilities:
- Answer phone calls, understand service requests, and provide IT service and support for the current client base
- Troubleshoot tickets in varying tier levels, engaging in escalation when necessary
- Deliver assistance to end users in realms ranging from Microsoft 365, workstations (in both Windows and Mac environments), cloud infrastructures, phone systems, various applications or systems troubleshooting, and more.
- Keep accurate documentation and execute Enable procedures within service
- Collaborate with other teammates
- Learn new technologies quickly and accurately
Required Skills:
- Proven ability to provide technical world-class service to clients and team members (Service attitude a must!)
- Excellent verbal and written communication skills to technical and non-technical end users
- Well organized and strong time management skills
- Self-driven and able to work with little supervision
- Ability to work and collaborate as part of a team
- Proven ability to follow processes and document issues/resolutions accordingly
- Working knowledge of electronic ticketing systems
- Working knowledge of current Windows OS
- Current experience supporting Microsoft 365 applications
- Proven knowledge with creating and managing users, groups, and objectives within Active Directory
- 1-3 years in an IT support role troubleshooting tier I – tier II tickets with a mid to large sized company
- Ability to undergo and pass a background check in accordance with state and federal laws.
Our wish list:
- Understanding of PowerShell and/or other scripting languages
- Working knowledge of MS Azure
- Basic networking concepts such as DHCP, DNS, TSCP/IP and IP routing
- MacOS experience
- Working experience with ConnectWise
- Professional certifications: A+, Net+, MCSE, MCSA
What we offer:
- Fantastic company culture
- Great work/life balance (8am-5pm, Monday – Friday); No on-call rotation
- Competitive salary (This position is salaried, not hourly!)
- Competitive health benefits (one of our medical plans is free for employees)
- Generous PTO beginning day 1 (as well as all major holidays)
- 401k with a match
- Opportunities for advancement and continued growth
- And much more!
To find out more information about Enable and our mission, visit our website at https://enableministry.com/
No calls please.
Benefits
- 401(k)
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Paid Time Off
- 401(k) Matching
- Health Savings Account (HSA)
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