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International Justice Mission is hiring a
Remote Sr. Analyst, Salesforce

📍 Remote

Who We Are
International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.
We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. 

The Need
For 25 years, IJM has pioneered the work to protect vulnerable people from violence. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Sr. Analyst, Salesforce to partner with key business partners and the Salesforce Platform team to support and enhance the Salesforce system.

This role will direct requirements gathering, backlog/request management, and training support of all teams that utilize Sales Cloud, Marketing Cloud, Experience Cloud, Service Cloud and integrated applications. They will define and document internal and external user needs, data requirements and definitions, help guide development activities using an agile methodology and actively build solutions to prioritized user stories. They will act as the liaison for users to communicate and validate business priorities and system design for the Salesforce platform, while providing training, testing and deployment support for front line users.

This is a hybrid position based in the DC area or remote in the US, and reports to the Global Director, Salesforce.

Responsibilities:
  • Provide support, guidance, and training to users on the Salesforce system so that they can own the operational aspects of the system and support their end users on operational transactions;
  • Engage with business partners and users to gather, write, and qualify requirements. Create clear requirements documentation for user acceptance, cross functional roles and guidance for external consultants (as needed);
  • Work with business partners on all new requests to determine urgency and solve all urgent problems quickly.  Ensure all non-urgent requests are updated in backlog for prioritization;
  • Create knowledge base articles for users on new functionality in key systems;
  • Actively participate as a member of sprint team with assigned sprint responsibilities, configuration changes, UAT and communication/change management activities, to ensure completion of documentation, testing and user stories in sprint cycles;
  • Qualifies defects/enhancement request, monitors ticket queue & escalates issues as needed to supporting teams. Maintains low volume ticket queue and ensures clear tracking of new enhancement requests in the backlog;
  • Coordinate system testing – developing testing scenarios, managing testing sessions, and adjusting training accordingly;
  • Develop networks with other customers within the Salesforce Community to leverage best practices for IJM;
  • Partner with Global Technology Solutions teams to maintain system security and protocols;
  • Take lead in business process re-engineering for system enhancements, including documenting workflows, etc. in strong collaboration with governance committees and stakeholder groups;
  • Work with business partners to prioritize new enhancements and engage governance teams to facilitate roadmap prioritization;
  • Provide guidance and oversight of small projects planned and facilitated by other analysts;
  • Plan and execute small to medium complex projects, including oversight of external consultant workload and other analysts (such as reorganizations, module reconfiguration, etc.);
  • Lead solution design in partnership with Salesforce Solution Architect and other SMEs on system enhancements;
  • Oversee requests coming from business partners to Analysts to ensure urgent requests are addressed in a timely manner.  Ensure all non-urgent requests are updated in backlog for prioritization;
  • Lead user acceptance review, testing, and sign-off meetings with business partners, external consultants and product team to ensure delivery of satisfactory product;
  • Build reports and KPI dashboards as requested by user groups or stakeholders;
  • Provide guidance as a trusted advisor on system capabilities to business partners on business processes, ROI analysis, best practices, industry standards, etc.; and
  • Participate in IJM’s community of spiritual formation.

Requirements: 

Education & Experience
  • Bachelor’s degree or any equivalent combination of education, experience and certification;
  • 7+ years of professional work experience;
  • 5+ years SDLC, Salesforce or similar Casework/CRM systems experience, including new module implementation, project management, issue management, communication, and change management (prior experience with global system support and deployment a plus); and
  • Experience in an Agile work environment required.

Technical Competencies
  • Experience writing and executing UAT criteria or scripts for technical system requirements;
  • Experience in Salesforce or other Object-Oriented Database required;
  • Experience with Marketing Cloud or similar email automation system in a CRM-integrated environment preferred;
  • High proficiency in Excel or with other data analysis tools required;
  • Experience configuring in an enterprise system required;
  • Experience soliciting and capturing user requirements with industry standard analyst methods; and
  • Basic Salesforce Admin certification or willingness to complete within 90 days required.

Non-Technical Competencies
  • Demonstrated ability to conceptualize, analyze and explain complex and abstract problems;
  • Demonstrated ability to manage multiple or competing priorities and work in a fast-paced environment;
  • Demonstrated ability to manage cross-cultural relationships; and
  • Demonstrated ability to lead/coach/mentor peers in completion of projects or strategic initiatives.

Critical Qualities:
  • Eager commitment to IJM’s Core Values: Christian, Professional and Bridge-Building;
  • Self-starter with strong initiative; 
  • Disciplined with priorities;
  • Strong interpersonal skills and self-awareness;
  • Exceptional verbal and written communication;
  • Flexible, collaborative and eager to support others;
  • Effective team player who fosters collaborative environment; and
  • Adept at creative problem solving.

Application Process: 
Upload Resume, Cover Letter & Statement of Faith* in one PDF document.

*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

What does IJM have to offer?
  • Comprehensive Medical/Dental/Vision benefits
  • Monthly commuter and parking benefits in the DC metro area
  • Retirement benefit options
  • Paid leave starting at 23 days
  • 12 holidays (plus early release the day prior)
  • Daily, quarterly, and annual community spiritual formation
  • Robust staff care resources

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Conduct. Parallel to technical competence, recruitment, selection, and hiring decisions will give due emphasis to assessing the candidates value congruence and thorough background, police clearance, and reference check processes. 

At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.
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📍 Location: Remote
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