<div><strong>About this Role</strong></div><div>The primary responsibility of the IT Support Analyst is to provide technical support to end-users of Pushpay, assisting them with hardware and software issues and resolving technical problems in a timely and efficient manner. This role will be a vital resource in maintaining user productivity, troubleshooting system errors, and contributing to a positive technology-driven work environment. The IT Support Analyst will play a crucial role in ensuring the smooth functioning of our organization's IT operations and serving the core IT needs of our associates.&nbsp;</div><div>Ranked number <strong>14</strong> by Seattle Business Magazine in the ‘<strong>Washington’s 100 Best Companies to Work For’</strong> list in the large companies category for 2023; and named as one of BuiltIn ‘<strong>Best Places to Work</strong>’ in both Seattle and Dallas for 2024.</div><div><br><strong>Benefits and Compensation</strong></div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>12 paid Company Holidays</li><li>2 paid Volunteer Time Off days</li><li>15 days PTO, to start, increases with tenure and seniority</li><li>Paid parental and adoption leave</li><li>Compensation Range: $51,171 - $64,200, depending on location</li></ul><div><br><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><br><strong>What You'll Do</strong></div><ul><li><strong>End-User Support</strong>: Provide first-level technical support to end-users across the organization, both remotely and in-person. Address and resolve IT-related issues, including hardware, software, and network problems, ensuring minimal disruption to daily operations.</li><li><strong>Incident Management</strong>: Monitor and manage the IT ticketing system, prioritize and escalate support requests as required, and maintain detailed records of incident resolutions. Strive to meet defined service level agreements (SLAs) for response and resolution times.</li><li><strong>Software Installation and Configuration</strong>: Assist in the installation, setup, and configuration of software applications on user devices, ensuring compatibility and proper functionality.</li><li><strong>Hardware Deployment</strong>: Assist with the procurement, setup, and deployment of desktops, laptops, and mobile devices. Ensure proper installation and configuration to meet business needs. Conduct routine maintenance on computer systems, peripherals, and other IT equipment to optimize performance and extend their lifespan.</li><li><strong>System Administration</strong>: Assist in managing and maintaining various IT systems and SaaS tools, including user account management, access controls, and system configurations.&nbsp;</li><li><strong>Network Support</strong>: Assist with basic network troubleshooting, including connectivity issues, IP configurations, and assisting users with wireless access.</li><li><strong>Documentation</strong>: Create and update technical documentation, standard operating procedures (SOPs), and knowledge base articles to facilitate knowledge sharing and support continuous improvement.&nbsp;</li><li><strong>Employee Onboarding/Departures</strong>: Provide an amazing experience for onboarding new associates, as well as departing ones. Provision equipment, conduct orientation sessions and ensure new associates are supported during onboarding. Support exiting employees with returning of equipment and closing out of accounts.</li><li><strong>Security Compliance</strong>: Collaborate with the IT SaaS Ops team to ensure adherence to company security policies and assist in implementing security measures to protect sensitive data.</li><li><strong>IT Asset Management</strong>: Track and manage IT assets, including inventory, procurement, and disposal, ensuring compliance with company policies and industry standards.</li><li><strong>Collaborative Team Player</strong>: Work closely with other IT team members, sharing knowledge and best practices to enhance the overall effectiveness of the IT department.</li></ul><div><br><strong>What You Bring</strong></div><div><em>Skills</em></div><ul><li>Solid understanding of desktop operating systems (e.g. macOS and Windows)</li><li>Strong understanding of common software applications (e.g., Google Workspace, Slack, Microsoft Office, web browsers)</li><li>Basic knowledge of SaaS tooling and management</li><li>Basic understanding of network infrastructure concepts and how to troubleshoot issues (eg. TCP/IP, DNS, DHCP, Ethernet, Wi-Fi)</li><li>Basic understanding of equipment life-cycle management</li><li>Familiarity with hardware components, troubleshooting techniques, and printer support.</li><li>Basic understanding of deployment concepts and mobile device management</li><li>Strong problem-solving skills with a customer-focused approach</li><li>Able to resolve issues remotely and without direct access to customer hardware</li><li>Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.</li><li>Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively.</li><li>Self starter with a strong work ethic and the ability to work with minimal supervision and alone when necessary</li><li>A team player with a positive attitude and the willingness to learn and grow within the role.</li></ul><div><br><em>Minimum Experience</em></div><ul><li>1-3 years of hands-on experience working in an end-user desktop support role or computer operations environment</li></ul><div><br><em>Preferred Experience</em></div><ul><li>2+ years experience using Google Admin Console or MS Active Directory</li><li>1+ years experience using JAMF or other MDM solution</li><li>1+ years experience using Okta or other SSO solution</li><li>1+ years experience imaging, deploying, and recycling hardware</li></ul><div><br>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.</div><div><br></div><div><strong>About Pushpay&nbsp;</strong></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!</div>

IT Support Analyst

<div><strong>Who We Are</strong></div><div>At Christian Care Ministry (CCM) we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.</div><div><br><strong>The Team</strong></div><div>Everyone at Christian Care Ministry agrees to our <a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/">Statement of Faith</a> which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.</div><div><br><strong>The Role</strong></div><div>The Senior Systems Administrator provides day-to-day, hands-on support to the organization’s Citrix Virtual Desktop Infrastructure. This position will often coordinate activities with the Tier I level Service Desk support team. This position interfaces directly with internal customers and various departments, troubleshooting user issues to resolution. Other areas of support include LAN support, break/fix, application software installations, patch management, end-user support, and training.</div><div><br><strong>Essential Job Duties &amp; Responsibilities</strong></div><ul><li>Architect and deploy a Microsoft Windows Server infrastructure</li><li>Facilitate automation and scalability with tools such as PowerShell to increase system and human efficiency</li><li>Monitor application availability and performance</li><li>Work with peers to troubleshoot application, database, and network-related issues</li><li>Coordinate and communicate with various teams on project status/tasks and escalation</li><li>Participate in 24x7 escalation support as part of the team, including pager rotation</li><li>Provide extensive, sometimes 24x7 customer interaction, and timely responsiveness to issues and questions</li><li>Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs</li><li>All other duties as assigned</li></ul><div><br><strong>Essential Skills &amp; Abilities</strong></div><ul><li>Experience with Citrix VDI</li><li>Current VMware experience/knowledge, and good understanding of VMware virtualization technologies and their automation</li><li>Knowledge in architecture, and establishing Microsoft Active Directory</li><li>Knowledge with configuring and troubleshooting Office 365</li><li>Strong knowledge of Microsoft products (Windows and domain architecture), electronic data interchange (EDI), and network and domain architecture</li><li>In-depth knowledge of server-based Windows systems</li><li>Strong knowledge of the protocols and tools for systems preventative maintenance and network protection utilities and add-ons, and ability to implement</li><li>Ability to develop, configure, implement, and manage the systems that comprise the underlying cloud platform</li><li>Ability to configure, monitor, and maintain Windows servers within Amazon Web Services (AWS) and Microsoft Azure cloud environment</li><li>Maintain cloud servers, including security configurations, patching, and troubleshooting</li></ul><div><br><strong>Core Competencies/Demonstrable Behaviors</strong></div><ul><li>Collaborates – builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal customer interaction to meet objectives</li><li>Being resilient – Rebounding from setbacks and adversity when facing difficult situations</li><li>Interpersonal Savvy – relates openly and comfortably with a diverse group of people. Must be able to communicate effectively and build engagement across all audiences</li><li>Self-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels</li><li>Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul><div><br><strong>Education and/or Experience</strong></div><ul><li>High school diploma or GED with 5 years’ experience directly related to IT OR</li><li>Bachelor’s Degree in IT related field plus 3 years’ experience in an IT environment <em>required</em></li></ul><div><br><strong>Incentives &amp; Benefits</strong></div><div>We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.</div><div><br>For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:</div><ul><li>Medical</li><li>Health Savings Account</li><li>Employer Paid Life Insurance and Long-term Disability Insurance</li><li>Dental</li><li>Vision</li><li>Short-term Disability</li><li>Accident, Critical Illness, Hospital Indemnity</li><li>401(k) – up to 4% match</li><li>Paid-time off – accrued bi-weekly</li><li>Wellness plan</li><li>Employee Assistance Program</li><li>Anniversary Awards Program</li><li>Birthday Awards</li></ul>

Senior Systems Administrator - Hybrid

<div>Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.</div><div><br>The Systems Engineer (SEM) provides assistance in implementation, testing, debugging, documenting, and the management of Managed Services customer facing systems and devices. The SEM also integrates data across these systems to meet the dynamic needs of the business. The SEM is accountable for maintaining approved standards and quality within his/her team and contributing to these across all teams. The SEM is responsible for resolving standard and high level issues while increasing his or her technical know-how and expertise.</div><div><br></div><div><strong>What You’ll Do:</strong></div><ul><li>Independently resolves standard level customer issues, assists on projects, provides technical expertise, and contributes to the IT community.</li><li>Maintains and improves quality of customer facing systems.</li><li>Monitors and implements preventative actions to keep unplanned downtime at a minimum.</li><li>Researches and&nbsp; implements updates and upgrades as appropriate.</li><li>Documents systems administered in a timely, accurate manner and maintains appropriate visibility in managed systems.</li><li>Assists in implementing new and better tools and methodologies.</li></ul><div><br></div><div><strong>What We’re Looking For:</strong></div><ul><li>BS in Computer Science or related, with 3-5 years of systems administration or engineering experience, or an equivalent mix of education and experience.&nbsp;</li><li>Has experience in at least one of the three areas below, with proven working knowledge in the remaining:<ul><li>Server and or systems administration</li><li>Network administration</li><li>3rd party cloud computing design and implementation</li></ul></li><li>Experience with ConnectWise is preferred, specifically ConnectWise Manage (PSA) and ConnectWise Automate.&nbsp;</li><li>Proven technical skills and the ability to communicate technical ideas to diverse individuals.&nbsp;</li><li>Ability to troubleshoot and resolve technical issues in Windows and Apple operating systems. Most experience with Apple would be a plus.&nbsp;</li></ul><div><br></div><div><strong>Why You Want to Work Here:</strong></div><ul><li>Outstanding benefits package, including 6% 401(k) match</li><li>Free Wellness Clinic staffed by a Nurse Practitioner</li><li>A caring, friendly work environment&nbsp;</li><li>The opportunity to positively impact ministries</li></ul><div><br></div><div>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

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