I am offering my services in a Business Analyst, Technical Writer, Project Management, or Product Management role.

God is prompting me to do more with a “holy restlessness,” and I am seeking His will to find that career and calling. My prayer is ideally to fully align and engage my God-given abilities with His will and purposes in the right Christian organization and role for more creative and inspiring ministerial purposes.

My background is a unique hybrid of Information Systems roles converging Business Analysis, Technical Writing, Project, and Product Management functions. These roles are a great fit for fully aligning my skills, background, experience, desires, and interests towards His purposes where I can help guide design, creation and improvement of products, processes, services, content, or music for ministry applications.

I am a senior cross-functional analyst and manager with significant technical writing, project and product management experience. As a Business Analyst, I have gathered and documented requirements, user stories, use cases, process flows, other artifacts as needed. I am familiar with Agile processes and have worked in Agile, waterfall, and hybrid development processes.

I have often assisted in and performed many functions usually done by Project Managers, Product Managers, development teams, QA and UAT with documentation or in any way that was needed. I have coordinated and managed projects, processes, and people who did not report to me on teams to accomplish the end goals of the project. This experience allows me to perform many different roles.

Some of my favorite roles are those where I have helped to design and guide the creation and development of new systems, processes, products, services or content. I most enjoy creative and discovery environments, working where an exploratory mindset is valued with a tolerance for ambiguity, iterative creation, and continuous learning. In each role, I have constantly collaborated with others to arrive at consensus and balance of functions, wants, and needs.

I have extensively used every skill needed for these roles. My convergence of experiences and abilities in business, finance, analysis, project management, and process or product design is a combination which allows me to learn, understand, and manage multiple aspects and provide value in multiple ways:

Analysis and Evaluation
Research and Documentation
Leadership and Coordination
Relationship Management, Service and Communication
Finance and Accounting

I offer many beneficial abilities and experiences and would welcome the opportunity to discuss this or other potential future service roles at your earliest convenience. Thank you so much for your review and consideration! May God Bless You!

Sincerely,

James F. Gulledge Jr.

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Senior Cross-Functional Analyst and Manager with Significant Technical Writing, Project and Product Management Experience

Desire to serve in Christian-based organizations such as churches, ministries, schools, software, media, publishing, or technology firms guiding design and creation of products, processes, services, content, or music for ministry applications.
Analytical by nature, and usually thinking about functions or purposes, needs, changes, and potential improvements.
Approach design and change management from multiple perspectives with a comprehensive and user experience view.
Will lead or manage projects, processes, products, or implementations as needed and persevere through completion.
Can serve in multiple roles as needed with skills and experience in diverse realms of business, management, and systems.
Combination of business, analytical, writing, project management, and product or process design skills allowing me to provide:
- Analysis and Evaluation
  - Evaluate Business, Operations, Processes, People, and Data to learn all components of an organization.
  - Understand how separate processes, functions and organizations integrate and envision the whole end.
  - Determine relevant information and discern patterns for solutions
- Research and Documentation
  - Conduct interviews with subject matter experts and follow up on outstanding questions or gaps.
  - Research previous documentation, thinking and writing about subject matter of interest: policy, theology, strategy, history, political, or current issues.
  - Documentation of artifacts including user stories, use cases, various requirements (business, functional, operational, systems, & data requirements), process flow diagrams, data mapping, analysis, alternatives, recommendations, presentations, test cases & scripts, quick use guides, manuals, and project charters for new or improved applications or processes.
- Leadership and Coordination
  - Collaborate with stakeholders and implementation teams to design or redesign processes or products.
  - Create and manage plans, processes and solutions as needed to accomplish desired goals.
  - Collaborative in solutions and decisions, but willing to make executive decisions if needed.
- Relationship Management, Service and Communication
  - Business and technical knowledge, skills and abilities allow me to bridge gaps and work across boundaries.
  - Adaptable to client needs with an ability to work well with all types of people on an understandable level.
  - Recommend multiple alternatives for improvements and solutions and holistic impacts.
- Finance and Accounting
  - Experience in financial and accounting systems design, requirements, and development.
  - Service in accounting and other financial analysis, services, and counseling.

Most Recent Professional Experience

Anderson Druey Accounting

Anderson Druey is a full-service accounting firm specializing in small businesses & individual general accounting.

Accounting Assistant. Supported multiple clients with financial & accounting needs: payroll services, tax payments, general accounting & back-office services, financial reporting. Ridgeland, MS. September 25, 2023, to May 24, 2024.

Most Relevant Professional Experiences

C Spire

C Spire is a diversified telecommunications infrastructure, information technology and information services provider.

Business Analyst – IT Business and Process Analysis. Senior level Business Analyst on various projects to evaluate and improve multiple C Spire products, services, processes, and operations. Ridgeland, MS. January 8, 2018, to June 23, 2023.

Evaluated existing processes and helped design or redesign new products or processes.

Managed requirements gathering and approvals process: planned, organized and conducted requirements meetings.
Documented and managed requirements artifacts: requirements, user stories, documents, flow charts and diagrams.
Collaborated with business, product, and project management on process or product enhancement designs.
Notable work: Salesforce integrations, C Spire Business Portal, C Spire Properties, Agile Backlogs for C Spire Business and Home Services, Tele-Health Mobile App, early ServiceNow integrations.

LeFleur Transportation

LeFleur was a national provider and manager of non-emergency medical transportation services.

Technical Business Analyst – Information Technology Services. Adopting Agile approaches, we were developing a new in-house application to replace existing third-party systems, redesign business processes, and better fit the needs of LeFleur, until the project and the business line closed. Ridgeland, MS. October 30, 2015, to September 15, 2017.

As the sole Technical Business Analyst of a very small team, my role involved many different facets:

Evaluated & redesigned existing processes and helped design new processes around or within the new system.
Conceptualized, groomed, and documented user stories and use cases; performed all QA testing, and led UAT testing.
Collaborated with product owner / manager on product design, strategic plans, and the product road map.

The University of Mississippi

Systems Analyst – Contractual Services Management. Software & hardware implementation, maintenance & operations in support of Contractual Services Management (CSM) and ID Center (IDC) areas. November 12, 2014, to July 15, 2015.

Supported CSM and IDC primary systems with about 40,000+ active patrons, 6,000+ daily transactions, 500+ access card readers, 100+ vending readers, 100+ laundry readers, and 400+ security cameras.
Supported university faculty, staff, and students as needed and in relation to the various CSM operational areas.
Established and managed relationships and projects with university organizations and external contractors and vendors.

FNC

FNC provides software services and solutions for the mortgage lending and real-estate appraisal industry.

Technical Business Analyst – Client Services. Multi-dimensional business analyst roles on multiple client accounts and systems for mortgage lending and appraisal clients. Oxford, MS. November 9, 2005, to March 19, 2014.

Senior analyst in Agile processes on various-sized, stand-alone, customized client systems and on a multi-tenant, shared-product system. Primary Business Analyst on six stand-alone systems for five client accounts.
Lead analyst on complex client implementations, from initial requirements documentations through full rollout.
Lobbied for and led consolidation of two separate custom systems for same client into one system which reduced support costs and efforts by over 50% and incorporated major client system enhancements.
Senior analyst in an Agile process on a multi-tenant, shared-product system used by approximately 140+ clients with approximately 60,000 users, running an average of 56,000+ appraisal product orders per month, and generating an average of $667,000+ per month.
Collaborated with business, product, and project management on process or product enhancement designs.

WorldCom

WorldCom was a telecommunications infrastructure and services provider. .

Various business, financial, and systems analysis and project or process management roles in the Information Technology and Finance organizations of the former telecommunications company. Clinton, MS. October 1, 2001, to July 29, 2005.

Business Analyst – Systems Consolidation
- Evaluated various legacy business processes and systems for consolidation, redesign, or new development.
- Coordinated with multiple user groups and development staff to redesign or develop processes and systems.
Financial Analyst – Billing Operations Management
- Managed telecommunications carrier access billing of 8,000 invoices and $60 million per month to other carriers.
- Collaborated with Information Systems groups to resolve system issues and develop system enhancements.

Church Ministry Roles

First Baptist Church of Madison, Mississippi
- Music, Church Orchestra (trumpet) since August 2016
  - Leading in worship almost every Sunday
- Trail Life (Fall 2020 to Spring 2023 until troop charter expired)
  - Church-based mentoring and discipleship journey of life lessons, skills, devotionals, and outdoor adventures.
Mississippi Baptist Symphony Orchestra (MBSO) (trumpet) since January 2018
- MBSO leads a series of worship services every year at various churches throughout the state.
Yellow Leaf Baptist Church of Oxford, Mississippi from 2008 to 2015
- Music: Choir and Trumpet (occasional special music solo, no church orchestra)
- Administrative: Personnel and Long-Range Planning Committees; Church Trustee
- Coaching, Teaching, and Leading: Co-coordinator Financial Peace University, Substitute Sunday School Teacher; Children’s Discipleship

Education and Certifications

The University of Mississippi
- Master of Business Administration, emphasis in Management Information Systems and Marketing. May 2001.
- Bachelor of Business Administration, majors in Management Information Systems & Management. May 1999.

Certified Master Financial Coach
- Financial Coach Master Training certification course to help people better manage their personal finances. April 2023.

Career Note: Additional experience via Loral Space & Range Systems, U.S. Navy and other organizations.

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