<div><em>Candidates local to Phoenix, AZ will be prioritized at this time</em></div><div><br><strong>Position Summary</strong></div><div>We are seeking a strategic and results-driven Director of Customer Success to lead our quota carrying Mid Market and Enterprise Customer Success teams. Reporting to our Chief Customer Officer, you will be responsible for ensuring our customers achieve their desired outcomes while maximizing the value they receive from our products and services. You will also own retention and expansion for all Virtuous customers across all Virtuous products. This role requires a blend of people leadership, strategic thinking, and hands-on execution to drive customer retention, renewals, and revenue growth.&nbsp;</div><div><br><strong>Responsibilities</strong></div><ul><li><strong>Own and optimize customer journey</strong><ul><li>Establish and promote a vision for an exceptional end-to-end customer experience tailored to the unique needs of nonprofits</li><li>Create standardized Success Plans for customers across all Virtuous product lines, ensuring consistency and excellence in service delivery</li><li>Define and oversee key lifecycle processes, including the executive sponsor program to build strategic relationships, executive business Review processes to assess satisfaction and growth opportunities, and renewal and expansion playbooks to drive customer renewals and product usage</li><li>Develop standard presentation materials for lifecycle plays, ensuring all customer-facing teams have the tools they need to effectively communicate value and progress</li><li>Personally manage escalations from your direct reports, and follow a methodical escalation process to Chief Customer Officer and/or customer executive sponsors</li></ul></li><li><strong>Drive customer value</strong><ul><li>Collaborate with Director of Customer Onboarding and Services to optimize time to value</li><li>Understand change management best practices for nonprofits</li><li>Enable CSMs to deeply understand our customers’ objectives and become a trusted right-hand advisor</li><li>Define, drive, and demonstrate the value (ROI) delivered to customers</li><li>Collaborate with Marketing to generate customer facing resources that enable CSM retention and expansion opportunities</li></ul></li><li><strong>Lead cross-functionally to drive customer success</strong><ul><li>Define organization-wide responsibilities for each stage of the customer journey</li><li>Gather feedback from other departments, including Sales, Services, Support, Product, and others, to improve the customer experience</li><li>Collaborate with other Virtuous leaders to refine company-wide definition of ideal customer profile</li><li>Help foster company-wide culture of Customer Success</li></ul></li><li><strong>Maximize CS specific platforms and tools</strong><ul><li>Facilitate the adoption of essential processes in ChurnZero</li><li>Ensure ChurnZero is our company’s single source of truth for customer health</li><li>Create and/or refine dashboards to measure customer success</li><li>Work with CCO and CX Operations Manager to refine ChurnZero ChurnScores periodically over time</li><li>Generate strategies for high-touch teams to leverage ChurnZero and enhance low-touch digital customer journeys</li></ul></li><li><strong>Own key metrics for your team and for Virtuous</strong><ul><li>Gross renewal rate</li><li>Net renewal rate</li><li>Expansion revenue</li><li>Virtuous Payments Growth Rate</li><li>Customer generated stage 2 pipeline for sales</li><li>NPS</li><li>Employee NPS</li><li>Own the financial model for your team, including projections of costs and new hires, and forecasts of renewal and upsell rates</li></ul></li><li><strong>Recruit, mentor, and inspire a world-class team</strong><ul><li>Build a pipeline of great CSM candidates to meet the needs of our quickly growing team.</li><li>Establish an effective interview process</li><li>Establish performance expectations and growth paths for team members and provide regular relevant feedback</li><li>Transition out underperforming team members</li><li>Develop enablement strategies for CSMs</li><li>Cultivate a culture of customer delight by adopting a "best for Virtuous, best for the customer" approach.</li><li>Revise CSM compensation plans annually or as necessary</li><li>Determine the segmentation of the customer base and align the team structure and levels accordingly</li></ul></li></ul><div><br><strong>You Must Have</strong></div><ul><li>6+ years of experience in Customer Success or Account Management roles, with at least 3+ years in a leadership capacity</li><li>Experience overseeing managers</li><li>Proven track record of managing a Customer Success team and driving team performance metrics</li><li>Strong understanding of SaaS business models and experience in a SaaS environment&nbsp;</li><li>Nonprofit knowledge and experience preferred&nbsp;</li><li>Exceptional leadership, communication, and interpersonal skills</li><li>Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions</li><li>Experience implementing and/or managing customer success platforms or CRM systems (e.g., Hubspot, ChurnZero) is a plus</li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Director Of Customer Success

<div>&nbsp;</div><h3>Title: Online Giving Account Manager</h3><div><strong>Location: </strong>Hybrid/Remote</div><div><strong>Department: </strong>Sales</div><div><strong>Submission Deadline:</strong> Rolling</div><div><br></div><div><strong><br>What SK is All About </strong><em>Are you the right person for our team?&nbsp;<br></em><br></div><div>Servant Keeper’s passion is to multiply ministry impact by being the most involved technology partner for our churches and nonprofits. We reduce administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.&nbsp;</div><div><br></div><div>We are growth-minded with an aim to be the go-to church management software and payments solution for small &amp; medium-sized churches and nonprofits. Our flagship church management product has tailor-built features that address the most critical needs for these organizations with best-in-class customer service.</div><div><br></div><div>Our Core Values are having a <strong>servant heart</strong>, exercising <strong>grit</strong> to get more done with less, being&nbsp;<strong>never satisfied</strong> with the status quo, engaging in our&nbsp;<strong>community</strong>, and to<strong> do what you say</strong> you are going to do.<br><br></div><div>Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and you embody the Core Values articulated above.&nbsp;<br><br></div><div><br></div><div><strong>What This Role is All About </strong><em>Is this the right seat for you?</em></div><div><br></div><div>This role will be at the forefront of rolling out an improved online giving experience across our current base of cloud ministry partners. We are looking for talented and competitive Account Managers who thrive in a high-volume short sales cycle environment. You’ll be responsible for upselling our exciting new integrated giving solution to the staff and volunteers that run churches and nonprofits. Your job won’t end there, you’ll also be tasked with ensuring these ministry partners are successfully onboarded and begin using the online giving solution to collect donations each week. This effort is a high priority at the business and the specially formed team you are joining will have a startup vibe to facilitate moving fast. You’ll also have direct access to the leadership team to keep an open line of communication on progress and any blockers to getting your job done.<br><br></div><div>As an Account Manager at Servant Keeper, culture and compassion are paramount - you will work directly with front-line church &amp; non-profit leaders and staff to identify their giving needs and explain how our integrated solution will help their ministry meet their budget as more and more giving shifts online.<br><br></div><div>The compensation package for this position includes payment of a commission when ministry partners you are working with sign up for and use our giving solution. Your activity levels and performance will be tracked on a weekly, monthly, and quarterly basis to drive towards achieving 80% or more of your assigned goals. You will also participate in collaborative and spirited team meetings each week to report on the pipeline of partners you are working with, get advice from your peers and report on trends and blockers you are experiencing.</div><div><br><br></div><div><strong>Requirements</strong></div><ul><li>2+ years of experience in the church/non-profit sector (preferred but not required)</li><li>Track record of achieving results and hitting performance goals</li><li>Servant Heart for listening to and building relationships with ministry leaders</li><li>Ability to quickly and clearly present our product value</li><li>Excellent verbal and written communications skills</li><li>Able to multitask, prioritize, and manage time effectively<br><br></li></ul><div><strong>Comp and Benefits</strong></div><ul><li>Mission driven company and team</li><li>$40-50k base salary plus commission</li><li>Unlimited PTO (paid time-off)</li><li>Competitive medical, dental, and vision insurance</li><li>Short and long-term disability</li><li>Life insurance</li><li>HSA and FSA options</li><li>401K plan</li></ul>

Online Giving Account Manager

<div><strong>Summary:</strong></div><ul><li><strong>Organization:</strong> Customer Experience</li><li><strong>Team:</strong> Customer Acquisition</li><li><strong>Role: </strong>Account Development Specialist</li><li><strong>Type: </strong>Full-time, exempt; at-will</li><li><strong>Location:</strong> Permanently remote</li><li><strong>Base Comp Range:</strong> $55,000 - $65,000 annual</li><li><strong>Perks / Benefits: </strong>$10,000 - $15,000 annual</li><li><strong>Base PTO:</strong> 33 days per year (15 days, plus 10 holidays, plus 8 summer days)</li></ul><div><strong><br>Details:</strong></div><div><strong>If you enjoy...</strong></div><ul><li>asking questions and managing processes</li><li>communicating solutions</li><li>analyzing and organizing data</li><li>speaking to prospective customers on camera</li><li>serving nonprofits, churches, ministries, campaigns, and schools</li><li>and you live in Louisiana, Texas, Florida, Georgia, Tennessee, Ohio, Pennsylvania, or California then keep reading...</li></ul><div><br><strong>What You'll Need to be Successful in this Role</strong></div><ol><li>Strong analytical skills and attention to detail</li><li>Strong verbal and written communication with a focus on professionalism</li><li>Love for collaboration with an openness to change</li><li>Comfortable being on camera</li><li>Skilled leading product demonstrations with prospective customers</li></ol><div><br><strong>What Success Looks Like in this Role</strong></div><ol><li>Create, clean, and manage prospect lists by using intelligence tools like BuiltWith</li><li>Execute outbound business development initiatives</li><li>Manage all sales deal pipelines in HubSpot</li><li>Schedule and lead product demonstrations with potential customers</li><li>Collaborate with Director, Customer Acquisition on sales strategies and processes</li></ol><div><br><strong>How We Measure Success in this Role</strong></div><ul><li>Periodic informal feedback and review of work</li></ul><div><br></div><div><strong>Technical Info</strong></div><ul><li>GitHub</li><li>HubSpot</li><li>Google Drive (Docs, Sheets)</li></ul><div><br></div><div><strong>Organization</strong></div><div>Account Development Specialists contribute to Anedot's growth by working on our Customer Acquisition team, and are led by our Director, Customer Acquisition.<br><br></div><ul><li>Administrative (People: HR, Legal, Compliance)</li><li>Finance (Accounting)</li><li>Customer Experience (Acquisition, Accounts, Support, Success)</li><li>Product (Design, Engineering, Management, Operations)</li></ul><div><br><em>Please note that we’re unable to offer individual feedback during the screening process. Our hiring team simply doesn’t have the bandwidth to offer personalized feedback before the interview stage.</em></div>

Account Development Specialist

<div><strong>Join Tithe.ly, </strong><strong><em>We’re on a Mission&nbsp;</em></strong></div><div><strong>We’re a fully remote tech company that puts the Church first</strong>, serving over 37,000 churches around the world. We’re on a mission to see the local Church have the financial stability and resources needed to build the Kingdom of God. And we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a bit easier.<br><br></div><div><strong>Partnerships, Sales &amp; Account Manager</strong></div><div>The Partnership Manager is responsible for developing and maintaining strong partnerships with external organizations, denominations, and networks. This position aims to drive sales, nurture growth, and foster long-term partnership relations.</div><div><br><strong>Primary Responsibilities of the Role</strong></div><div><strong>Partner Relationship Management:</strong></div><ul><li>Identify, establish, and manage partnerships with potential clients, affiliates, or businesses.</li><li>Maintain regular communication with partners to understand their needs and goals.</li><li>Collaborate with partners to develop joint marketing and sales strategies.</li></ul><div><strong>Sales and Revenue Generation:</strong></div><ul><li>Develop and implement sales plans to meet or exceed revenue targets.</li><li>Identify upsell and cross-sell opportunities within partner relationships.</li><li>Track and report on sales performance, revenue growth, and partner contributions.</li></ul><div><strong>Account Management:</strong></div><ul><li>Act as the main point of contact for partners, addressing inquiries and resolving issues promptly.</li><li>Ensure partners receive excellent customer service and support.</li><li>Maintain accurate records of partner interactions and transactions.</li></ul><div><strong>Strategic Planning:</strong></div><ul><li>Work with partners to align their goals and objectives with the company's strategic plans.</li><li>Develop and execute strategies to expand partner networks and increase market reach.</li><li>Analyze market trends and competitor activities to identify growth opportunities.</li></ul><div><strong>Collaboration and Communication:</strong></div><ul><li>Collaborate with cross-functional teams, including marketing, product development, and customer support in the interest of partnership growth and care.</li><li>Provide partners with the necessary tools, resources, and information to promote products or services effectively.</li><li>Prepare and deliver presentations to partners and internal stakeholders.</li></ul><div><strong>Contract Negotiation and Compliance:</strong></div><ul><li>Negotiate partnership agreements, contracts, and service-level agreements.</li><li>Ensure partners comply with contractual obligations and maintain a high level of satisfaction.</li></ul><div><strong>Performance Analysis:</strong></div><ul><li>Monitor and evaluate the effectiveness of partnership programs.</li><li>Analyze key performance metrics and use data-driven insights to optimize strategies.</li></ul><div><br><strong>As a Top Candidate</strong></div><ul><li>You demonstrate <strong>Interpersonal Savvy,</strong> relating comfortably to people across levels, functions, cultures, and geography, acting with diplomacy and tact, and building rapport in an open, friendly, and accepting way.&nbsp;</li><li>Consistently <strong>Drives Results</strong> with a strong bottom-line orientation and track record of exceeding goals successfully.</li><li>You identify and seize new opportunities with an <strong>action-oriented </strong>approach to work and life.&nbsp;</li><li>Leverage comprehensive <strong>Business Insights</strong> to establish key drivers and understand how strategies and tactics manifest in the market, providing guidance for decision-making and actions.</li><li><strong>Collaborate</strong> by working cooperatively with others across the organization to achieve shared objectives for both the company and the customer.&nbsp;</li></ul><div><br></div><div><strong>Technical Qualifications</strong></div><ul><li>Bachelor's degree in Business, Marketing, Sales, or a related field (Master's degree a plus).</li><li>Proven experience, 5+ years, in partnership management, sales, or account management within a SaaS company is a must.&nbsp;</li><li>Strong negotiation and communication skills.</li><li>Proficiency in Hubspot.</li></ul><div><br></div><div><strong>Office Requirements</strong></div><ul><li>Willingness to travel occasionally as required.&nbsp;</li><li>A stable work environment with a designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full-time in the US. Sponsorships are not available at this time.</li></ul><div><br></div><div><strong>Benefits</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithe.ly is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.</div>

Partnership Manager (Remote)

<div>Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.<br><br></div><div>The Customer Success Manager or as we like to call it at ACST, the Ministry Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the products and services they receive and to improve upon areas of dissatisfaction.<br><br></div><div>As a Ministry Success Manager, you'll oversee strategic, proactive account management and customer operations and help develop practices to ensure ACS Technologies' (ACST) ability to serve our customers at scale. You will be part of a team of professionals striving to drive customer success, increase the use of our solutions, help customers find value in their subscriptions, and ensure customer retention.<br><br></div><div>This position requires a driven and talented professional with strong proactive outreach capabilities, a collaborative work ethic, a self-starter with solid problem-solving skills, and a positive and professional demeanor.<br><br></div><div><strong>What You’ll Do:</strong></div><ul><li>Understand unique needs and coordinate customer care for the Catholic Archdioceses, Dioceses, and Parishes in your Book of Business.</li><li>Proactive phone outreach to existing customers in your account list (Book of Business).&nbsp;</li><li>Identify cross and upsell opportunities for the sales team while maintaining the trusted advisor relationship with customers.</li><li>Document sales leads and opportunities to engage sales process for demos or purchase of add on products.&nbsp;</li><li>Perform Account Management responsibilities for a large number of accounts in your BoB.</li><li>Proactively works to help customers realize increasing value in the solutions they use, and to continually use them deeper, smarter, and more effectively.&nbsp;</li><li>Relentlessly improves client retention for ACST through the development and growth of personal, business, and ministry relationships with customers.</li><li>Provides a world-class customer experience and helps drive ongoing engagement strategies and dependencies on our product and services.&nbsp;</li><li>Serves as the voice of the customer internally, promoting continual improvement.</li><li>Drives customer satisfaction to support renewals.&nbsp;</li><li>Reports and improves key Ministry Success team metrics, company-wide.</li><li>Coordinates with internal stakeholders in supporting customer needs.</li><li>Helps cultivate customers as references and case studies and partners with other teams to continually improve their customer experience.</li><li>Recommends Ministry Success strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.</li><li>May be scheduled to serve in support of after-hours phone support rotation as required. This involves being on-call for customer support calls after hours and over weekends.</li></ul><div><br><strong>What We’re Looking For:</strong></div><ul><li>An understanding of metrics: know what drives your customer's ministry decisions and how it affects ACST partnership.</li><li>Must possess a deep understanding of the Customer Success process, and proactive customer management skills.</li><li>Must have experience working within or with Catholic church</li><li>Must possess a deep understanding of the Catholic faith, beliefs, terminology and unique aspects of their financial processes, tracking of sacrements, and other key processes.&nbsp;</li><li>Experience using Totango or similar Customer Success platforms.</li><li>Experience using Salesforce or similar Customer Relationship Management platform.</li><li>Experience working in a Software as a Service (SaaS) environment.</li><li>Experience working in ACST’s solutions is a strong plus.&nbsp;</li><li>Strong preference for candidates with Ministry Platform and Realm experience (either as end user, administrator or trainer/implementation consultant).</li><li>Experience assisting large complex customers deploying SaaS solutions.&nbsp;</li><li>Should possess a solid process-building mindset.</li><li>Ability to multi-task and balance competing priorities in daily work.</li><li>Project management experience, using tools and communications to manage large projects.</li><li>A passion for delivering customer satisfaction.</li><li>Excellent analytical, critical thinking, and problem-solving skills.</li><li>Proficiency in written and verbal English.</li></ul><div><br><strong>Why You Want to Work Here:</strong></div><ul><li>Outstanding benefits package, including 6% 401(k) match</li><li>Free Wellness Clinic staffed by a Nurse Practitioner</li><li>A caring, friendly work environment&nbsp;</li><li>The opportunity to positively impact ministries</li></ul><div><br>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

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